Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 26, 2015 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin was on time and he worked a small miracle with our carpets. I am a multi-time user of Zerorez. This team is great.

Report a concern   November 26, 2015 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar came out and redid the carpet. It looks great now, so I am happy with Zerorez again. Thank you.

Report a concern   November 26, 2015 — Rated 9 out of 10 by S.O.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks good and there's no residual odor.

Report a concern   November 26, 2015 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work, on time, quick to complete, and friendly employee

Report a concern   November 26, 2015 — Rated 9 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price is reasonable and you keep to the commitment on the schedule. Quality is good too.

Report a concern   November 26, 2015 — Rated 10 out of 10 by Bill Lindsay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient service

Report a concern   November 26, 2015 — Rated 2 out of 10 by S.W.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the carpet looked great while it was wet however once dried you can see spots that are there, they are not permanent stains.

Report a concern   November 26, 2015 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great products and great staff!!

Report a concern   November 25, 2015 — Rated 8 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

We didn't get the gift card to the restaurant, I forgot to ask for it, and there was no mention of it by the technican.
The technican was very nice, careful, and we felt he did a good job. However, on one rug in the bedroom, (an area rug over the existing carpet) it appeared after it dried that about 1/3 of the rug looked different. That's not a very good description of the problem, if you want me to I can take a picture and send to you.

Report a concern   November 25, 2015 — Rated 5 out of 10 by D.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our carpet continues to have some stains where our cats were sick. We understand with old carpet that there are high traffic areas however, these stains weren't in that part of the carpet.

Also, we were told that our tech would move furniture up to 50lbs. but my husband and I either helped move things out/back in or moved it ourselves.

Report a concern   November 25, 2015 — Rated 6 out of 10 by M.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was scheduled to come between 11 and 1. A different tech was sent out after 4pm.

Report a concern   November 25, 2015 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick friendly service and great results with a clean smelling living space!

Report a concern   November 25, 2015 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean well

Report a concern   November 25, 2015 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service, Eric the technician really did a great job! Very courteous & professional we would highly recommend him.

Steve & Name removed

Report a concern   November 25, 2015 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything - first you were early for the appointment. The tech was excellent, easy to work with, friendly and very well informed. My carpets are the original carpets in the house and they look awesome.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Katie Latham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything. Nate Cook did a great job and was very professional and thorough.
I tell everyone to call Zerorez.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Carolyn Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional staff & ease of scheduling.

Report a concern   November 25, 2015 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the products were presented as eco friendly and safe. The technicians were knowledgable and eager to answer any questions. I was 100% satisfied with the results.

Report a concern   November 25, 2015 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and professionalism

Report a concern   November 25, 2015 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   November 25, 2015 — Rated 3 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don't think you can. I still have stains on my rug that I think A cleaning agent could've gotten out. Since you don't use those things, I understand they won't come out. Service was great no problem. I just think the stain should of came out. I am disappointed that the stains did not come. But the service was great thank you.

Report a concern   November 25, 2015 — Rated 0 out of 10 by K.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our carpet looks horrible! There are water stains and discoloration, neither of which were there prior to ZeroRez servicing our home.
Someone needs to come out to fix this!

Report a concern   November 25, 2015 — Rated 10 out of 10 by Dan Nolen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is excellent. Carpets are spotless when completed and remain so. The technicians are friendly and capable. I have tried others, but none match the quality
of your service. That's why I keep coming back to you.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Terri Willcox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

cleans my carpet better than competitors

Report a concern   November 25, 2015 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the scarfe was super duper great

Report a concern   November 25, 2015 — Rated 5 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My appointment was for a Monday late afternoon, and I had to call to find out he wouldn't be there until after 7pm; so, I rescheduled for the following day. I asked for pet treatment but the price I was told did not match the $790 for a single room that I was charged. That price is so much higher than what I expected.

Report a concern   November 25, 2015 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have teens in our home and they track in lots of dirt. Tech was able to get out all our spots and our stairs look great

Report a concern   November 25, 2015 — Rated 3 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your machine broke down not once, but twice so our day got turned around with everything we planned out.

Report a concern   November 25, 2015 — Rated 9 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

got the vomit out of the carpet without a long term stain, floors didn't attract dirt like some detergents

Report a concern   November 25, 2015 — Rated 9 out of 10 by Jim Kinser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was curtious and prompt. He was organized and provided good service.


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