What our clients think of us!

The carpets look great. If the stain resistance works, this will be terrific. :)

How about a simple Trifold Brochure explaining everything for 1st time customers?

I think a trinket magnet too for the refrigerator with your number.
You have a cool logo - get it out there.

The technician was friendly. He took his time and did a great job. The carpet looks great!

My apt time was 4-6:30..... At 6:00 I recieved a call to let me know that the technician was delayed and would be arriving between 6:30 and 7:30. It was 9:00 when the technician arrived. When he got hear my husband had to hook up our garden hose because the tech was out of water. So I'm a little skeptical that theres some special water used in the process. He cleaned two rooms and then returned the following day to clean the orher two rooms i needed cleaned...In all I spent 8 hours waiting and the job took no more than 2 hours. I was not impressed with the results. Reading the information on line and hearing the radio ads I expected better results. The results where no better than any other carpet cleaning.
I suppose my disappointment is that while the process may not use chemicals and detergents it also doesnt remove the soil and grime from the carpet. I cant say if the longer term results are better or not as the job was just completed..

I will have to hold my opinion until after I see how satisfied I am with the "do over" to be done 11-05 between 1:30 & 6:30pm

Leaves carpet feeling very clean.... Technician able to complete job quickly

Punctuality

I'm surprised that the carpet doesn't look any better than it does. It was dirty, because the water was dirty, but the carpet that wasn't cleaned looks just like the carpet that was cleaned.

Carpets are clean. Very nice job.

Friendly staff and amazing results.

Environmentally friendly

The pre-treatment was very sketchy, minimal, tossed out like grass seed. The tech asked if we had vacuumed before he came. We had done so. He probably cleaned thoroughly because the carpet looked good when he finished, but now the tire marks from my walker have darkened again.
Name removed, 3410 Oakleaf Lane, Richardson

Environmentally clean and NO SOAP!!!

I was very disappointed with the tile cleaning. I can't tell that much was done and the grout is still dirty. The carpet cleaning turned out well, but not the tile.

All was timely, confirmed and professional.

You charged me more that you quoted on the phone. You never provided me a copy of invoice too. I sent a mail to Email address removed and Email address removed, but they never provided any response even after more that two weeks. Disappointing customer service.

I like that the product is environmentally friendly and the service rep (Ivan) who performed the services was outstanding. He explained everything and then followed up by seeing if I had any further questions.

Carpets appeared to look clean and feel fresher than after any other time when done by competitors -- and we have used most of the popular companies at least once.

Our service technician was incredibly professional and friendly. He cleaned our carpet expeditiously, explained how long it needed to dry, thanked us for our business and left. Our carpets look so clean and the whole room smells fresh. We will definitely use Zerorez again!

Justin watt did a wonderful job.

EVERYTHING WAS AS EXPECTED PROMPT RESPONSE, QUALITY WORK AND COURTEOUS PERSONAL I LIKE THE WORKMANSHIP THE NEW CARPET CLEANING TECHNOLOGY. I WILL ASK FOR SERVICE WHEN NEEDED. THANKS ZEROREZ FOR YOUR SERVICE.

Pet odors and stains are all gone

Carpets are clean, smell fresh, all the stains are gone, technicians are courteous, work was done quickly and professionally. Batting 1000 folks - keep it up!

Everything! The service was outstanding! My carpets look like new again. And I have Rug Doctored them for 5 years!

The products seem to work in cleaning the carpet.

I don't think you can make things right because I don't want you guys to come back and re-treat, and I doubt you'd refund any of my money. Although the treatment cleaned up the carpets overall, and helped with a few stains, at the same time, it also caused many stains to re-appear. I had to hand re-treat many stains in my house afterwards. I don't understand why this occurred, but it did.

Communicate when someone is going to be late.

Good Job, and took his time making sure the job was done correctly.

No Chemicals or harsh detergents

natural products and technique