Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85011 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2015 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned my old carpet very well. Tech was friendly and knew what he was doing.

Report a concern   November 17, 2015 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green service.

Report a concern   November 17, 2015 — Rated 6 out of 10 by A.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took almost 24 hours for my carpets to dry. 8 hours after the service I was using paper towels to absorb some of the water. Your company product/service is not designed for an active family. The wetness created hazards throughout my home. The technician did a great job. The process with which you use to clean the carpets is not for us.

Report a concern   November 17, 2015 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was very clean and fresh afterwards. The cleaning crew were gentlemen in every way - very polite. I think we all appreciate people of those qualities. I also spotted a couple of small things missed and it was take care of immediately. Good job!

Report a concern   November 17, 2015 — Rated 10 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and friendly service.

Report a concern   November 17, 2015 — Rated 10 out of 10 by R.A.C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and quick.

Report a concern   November 17, 2015 — Rated 0 out of 10 by V.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet still looks dirty in traffic areas. Carpet did not dry until 3 days later. Tech indicated that it should be dry to touch 3-4 hours.

Report a concern   November 17, 2015 — Rated 0 out of 10 by L.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet maybe clean but it did not give it a new look. My carpet is less than a year old, no stains...I just wanted to give it a good clean since we will be spending a lot of time indoor. I was also hope a good clean would give it a refresh look, especially in high passage areas base on my experience with one of your competitors. In my previous one I had my carpet cleaned by a competitor prior to putting the house for sale and it had been 5 years since the carpet was installed. It also looked new once clean. My carpet not is less than a year old and looks the same than before your services. I am disappointed since I almost paid $400. I feel like i could have done the same job myself with my Hoover.

Report a concern   November 17, 2015 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are as advertised. Your technician Keith was very professional and helpful.

Report a concern   November 17, 2015 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was great. My expectations were well-managed. I was very happy with the service.

Report a concern   November 17, 2015 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician very knowledgable.

Report a concern   November 17, 2015 — Rated 5 out of 10 by D.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was very happy with the results but VERY surprised at the price tag! Went from $99.00 - $300.00! And then the technician recommended an a additional step which would have taken the price up to $400.00! My house is only 1600 square feet and not all of it is carpeted. Watch for all the hidden costs!

Report a concern   November 17, 2015 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and honest. I like that we weren't sold other services and just we asked for.

Report a concern   November 17, 2015 — Rated 4 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The pet stains are still visable and the scent is still there. When I purchased the pet stain and odor remover she guaranteed they would be gone. However the technician that came out to perform the cleaning said they did not guarantee it. Her guarantee is what made me choose you. I hope that you could try again to meet the sales persons promise to make it right.

Report a concern   November 16, 2015 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality products and great customer service.

Report a concern   November 16, 2015 — Rated 10 out of 10 by Paula Jackson2 Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the carpet clean! First time.

Report a concern   November 16, 2015 — Rated 9 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and neat

Report a concern   November 16, 2015 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service rep was upfront, honest and efficient. The carpet looks and feels great.

Report a concern   November 16, 2015 — Rated 9 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looked clean and did not contain as much water when job was completed. Dried quickly and stains came out easily.

Report a concern   November 16, 2015 — Rated 10 out of 10 by Charles and Brenda Lasater Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is clean and stays clean. Team member is attentive and answers my questions

Report a concern   November 16, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is chemical free and the tech was very friendly.

Report a concern   November 16, 2015 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a good job.

Report a concern   November 16, 2015 — Rated 10 out of 10 by Melody Parker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That the pet spot treatments really did work.

Report a concern   November 16, 2015 — Rated 9 out of 10 by Don Boozer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyrone did an excellent job. He is also a good salesman.

Report a concern   November 16, 2015 — Rated 9 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, Friendly, thorough, cleanup, and professional.

Report a concern   November 16, 2015 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Although the technician was here very late and well outside the appointment window, which I am sure was not his fault and had to do with scheduling, He was very professional and extremely through

Report a concern   November 16, 2015 — Rated 7 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was a scheduling delay of several hours that threw my whole day off since I had to get my carpets cleaned that day or I would have to wait until after the holidays.

Report a concern   November 16, 2015 — Rated 10 out of 10 by Robert Centola Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was very professional. Upon informing Braxton of what it was we wished to have accomplished he clearly explained the process and the associated fees allowing us to make an informative decision. His professional demeanor and positive attitude warrant recognition as an "outstanding" agent of the ZeroRez organization. We will have him back again for future needs.

Report a concern   November 16, 2015 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Very detailed to service.

Report a concern   November 16, 2015 — Rated 5 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Prices are not within the average persons income range.


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