Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84570 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 5, 2015 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very nice and knowledgeable. My ceramic floor looks better than new. Couple of really bad dog stains came out.

Report a concern   December 5, 2015 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely & professional. Carpets looked amazing even with extreme pet stains.

Report a concern   December 4, 2015 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! I'll use the company again

Report a concern   December 4, 2015 — Rated 10 out of 10 by Lee Casey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would imagine your products and/or services are, somewhat, close-to-commodity. However, the two technicians you sent were thorough yet fast and very informative.

Report a concern   December 4, 2015 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and quality service! We use you twice a year (minimum!) to keep our new carpets looking that way and also our manufacturer warranty valid!
thanks so much!

Report a concern   December 4, 2015 — Rated 10 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked really clean, and the staff was very professional.

Report a concern   December 4, 2015 — Rated 5 out of 10 by K.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I need a phone call / recall. Spots have come back.

Report a concern   December 4, 2015 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly, courteous, efficient, and you get the job done.

Report a concern   December 4, 2015 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green, no harsh chemicals -- always feel like it is truly clean -- no soap residue

Report a concern   December 4, 2015 — Rated 9 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

effectiveness

Report a concern   December 4, 2015 — Rated 10 out of 10 by Diane Duvall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate not adding chemicals to our air and that it dries so quickly. I received calls letting me know they would be arriving a bit later. Miguel Pedroza was exceptional. He took great pride in his work and his experience. He knows his "Stuff". With 3 dogs it was a challenge but it smells wonderful now two days later. Thank you, we are ready for the holidays.

Report a concern   December 4, 2015 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brad Kramer was professional, polite and efficient. I have recommended your company, and him as the technician, on my neighborhood website of 110+ homes.

Report a concern   December 4, 2015 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally safe, no residue

Report a concern   December 4, 2015 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Carpets look and smell clean. Sill haven't received the $50 gift card that came with the promotion - but I assume it will be mailed to me?

Report a concern   December 3, 2015 — Rated 10 out of 10 by B.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the outcome of our carpet cleaning. The tech was very nice and did a good cleaning. We will use you again next time we need cleaning.

Report a concern   December 3, 2015 — Rated 6 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was annoyed that the service person spent half his time here on his cell phone. He was polite and seemed to care about his work, but having him go outside and sit on my porch talking on his phone for 20 minutes at a time (I do not know who or what he was talking about, one phone call did seem to be about work) was annoying. He left the equipment running both times. So it seemed to drag out longer than it needed to.
Also, I feel that Zerorez has gotten so expensive. My furniture did look great when it was dry today, but gosh, $1100 is just a lot of money to
clean your furniture, which in total time took about an hour. He was here longer because of his phone calls. I'lll have to think about using Zerorez again--just not sure. I've used you all twice before with good results each time

Report a concern   December 3, 2015 — Rated 9 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems to have done a decent job......dried very quickly.
I am waiting for a few days to see if any stains start to the-appear.
The only aspect I was somewhat disappointed in was the stairs......I will qualify, I was probably expecting a miracle on our 13 year old carpet that hasn't been cleaned as often as it should have been.

Report a concern   December 3, 2015 — Rated 5 out of 10 by L.Y. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am having a service rep come back to re-clean an area. Once that has been done, I could be a satisfied customer, but of course that event is in the future.

Report a concern   December 3, 2015 — Rated 10 out of 10 by Stephanie Curlee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric and his assistant did an awesome job! They were very HONEST, nice, polite, prompt and professional. My carpets look amazing! I thought I needed two pet treatments, but one of the stains came out with the regular cleaning, so I was given a credit on the final bill. I have NEVER had that happen before! I am an extremely satisfied customer and will definitely refer Zerorez to anyone!

**I am waiting to receive my Gift card! :) When do I get that? **

Report a concern   December 3, 2015 — Rated 10 out of 10 by H.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was courteous and very speedy with the cleaning

Report a concern   December 3, 2015 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Restaurant gift card should be given upon payment, on-site. Your tech was great! Thank you!

Report a concern   December 3, 2015 — Rated 9 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The use of only water and no products that leave a residue.

Report a concern   December 3, 2015 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You guys have cleaned our carpet three times and I was especially impressed after this last cleaning with how great the carpet looked because it had several stains worse than any other time you've cleaned it.

Report a concern   December 3, 2015 — Rated 10 out of 10 by Cindee Battiste Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's chemical free, service is good too.

Report a concern   December 3, 2015 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I LOVE that your company promotes on KLTY and each time we have used your services it was evident that the technicians work for the Lord! and honor Him by honoring Zeroez

Report a concern   December 3, 2015 — Rated 9 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You followed up, communicated well and did a good job at what you said you would do.

Report a concern   December 3, 2015 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything. The technician was very professional an thorough. The carpet looks great.

Report a concern   December 3, 2015 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

do a good job

Report a concern   December 3, 2015 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are able to clean the carpet very well with no residue.

Report a concern   December 3, 2015 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and get the job done


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