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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Send more than one man out. I had to move most of my furniture myself. Maybe bring fans. 2 areas that were treated are still damp.
I love the fact that the "chemicals" used to treat my carpet are green and safe for the environment. Your cleaning process doesn't leave behind alot of soaps or chemical residue but my carpets and flooring is restored back to its original beauty.
Puddles of water left in numerous areas on our hard wood floors....has stained the floors in several spots.....soaked the area rug almost all the way through and it left 'marks/images' of water on the hard wood floor underneath.
The young man who came to our home was very courteous and professional. But, there is one area where I am not pleased. He steam cleaned the tile in our master bath and did not do a very thorough job. It is very apparent that he did not get close to the "edges." Can someone please give me a call about this? I would like to get that fixed before the holidays as we will a lot of company. Best number to reach me is Phone number removed.
I wasn't too impressed with the pet protection/cleaning. I paid extra for that in our master bedroom, but still could smell dogs from the previous owner as could our dogs.
The friendliness of the tech and his ability to answer questions.
Excellent job. My carpets look great.
I was told I did not meed to move the furniture when I made the appointment. When technician got there he asked if I was moving the furniture. I could not do that by myself so he cleaned around it. So parts of carpet were not cleaned.
My carpet was very dirty with many pet stains and I was hoping they could make it look a little better. To my surprise when they were finished, it looked like brand new. I was thrilled with the results, much better than I ever expected! The technition was very professional and did the job in less time than I expected. The drying time took less than when I have used other carpet cleaning companies. I have told many people about the quality experience I had with Zerorez and would use them again in a heartbeat.
Fair price. Good work. Carpets look like new
First time we've used zerorez and its the best and most thorough cleaning we've ever had. Highly recommend.
It's no dangerous product in it to all fast makes everything look new again tech is first class the worker are very knowledgable and friendly you do what you say you do I love your service
Young man knew his job and was very well trained. He told all the things he was doing! He knew his business and do a great job!!!
I was greatly impressed by the professionalism of the technician. He knew what he was doing and kept me informed at all times on the progress of his work!
The process you use is great but a large part of our satisfaction was from service we received from your team - everyone I talked to from the scheduler to the two very professional technicians that performed the service.
That there are no chemicals
The carpets are still soaking wet, 24 hours after service.
No residue
It was done very fast and met the expectation.
You need better customer service technician on the phone asking questions pertaining to a person's home
The throughness that was done. I tlked with your techinician and explained what I required. He done everything requested. I have already recommended your services to a friend.
Your products and service are great. This is the third time we have used ZEROREZ and will continue as their products work.
The technician was very nice, however, first of all, I was told the bill would be $126. with a possible $60.00 for pet stain. It ended up being $217. On top of that he was unable to get the stains out of the carpet. He said well, it must have been there a very long time. No, the carpet is only about 14 months old.
got the stains out
The fluids that is being used helps with the deep cleaning of the carpet.
Great service !
No chemicals
When I signed up for the service, I was told we'd receive a $50 coupon to Brazilian Steakhouse. We did not receive that coupon.
The technician was outstanding and the results were excellent. Very pleased!!!
It's very vlean