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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did what was agreed upon. No problems.
Great service and experience. Thanks!
We have always had great results. But this time there were alot of spots that were missed especially in the high traffic areas. They usually get all areas cleaned. Not as satisfied as times past.
You are still manually collecting credit card information. With the current state of credit card security issues, I choose not to risk my privacy by using your services. Actual cleaning services were excellent and the technician was very professional and thorough.
Carpets r hardly wet and the best clean I have ever had.
Your technician was very professional and his service was great!
A little expensive for pet stain treatment.
The service technician was polite and friendly. He cleaned a few extra spots without charging me extra.
Your service technician was very professional, efficient, and courteous. My carpets look clean!
Professional and courteous
Just had my kitchen tile and grout cleaned on a recall. The floor look 100% better our tech did a GREAT job.
Thank You!!!!!
The second time you came out to redo one of my rooms you did a much better job.
Individual who arrived at our house was cognizant of our needs and was very professional.
Explained the process fully and was efficient.
I like that you returned to correct the problem when the carpet still looked dirty.
No chemicals and ready to walk on fairly quickly. Cory was pleasant and professional. I'll ask for him next time too.
The carpets are very clean
When I called zerorez several months ago, I was told that someone would call me shortly to discuss my needs. That never happened. The second time I called, I was offered a price of 38 cents per SF by your representative "First name removed" and scheduled for the following Monday. Cleaning tech Ed did show up on time and did a good job. However, he wanted to charge me about double from what was previously quoted, so I declined to pay until this could be worked out. I understand that First name removed was contacted (though it was reportedly his day off) and he denied having quoted that price to me. My carpet is 320 SF which comes to a total of 121.60. For some reason, First name removed came up with 127.00 to which I agreed. I'm still waiting for a call or an invoice that reflects that amount but have not seen it as of today (25 Dec).
So, in review, I see a business that can't return calls, can't honor their pricing commitment and can't get their invoicing straightened out. I hope, for your sake that this is an isolated incident. Either way, I can not think of a reason to use Zerorez again if this is how you operate. I will be happy to send you what I owe, 127.00 if you will just send an invoice.
Name removed
2310 Blue Smoke Ct North
Fort Worth, TX 76105
Phone number removed
Products are not harsh chemicals and your customer service and technicians are great
The service technicians were great. They explained everything and showed me what shape my carpet was in before they cleaned it.
fast cleaning service, professional and quality of service.
My technician was very knowledgable and curious. Bill Moist
no soggy wet carpets when you leave
You didn't really have a price plan that fit my needs. I paid for the 4 room minimum, but only had three carpeted rooms. Also, I wasn't offered any extras.. coupons, etc.
I have a couple of spots that looked clean when they were wet.. but I can see the dirt now that they are dry.
The Technician cleaned my carpets really well.
Your rep, Mr. mcKinnley (sp?), was great-he's a good representative and uphold services well.
The carpet is clean and it was nice not to have a damp floor for a couple of hours, but...we spent $600 and frankly, I don't see the value. We could have had the same level of cleaning, I believe, and dealt with a damp carpet for a few hours for half the cost.
friendly service and the carpet dried quickly
The carpet stinks of dirty water!
The service was good. The carpet was left quite wet in several areas
Cleaned carpet is soft and pliable right away as opposed to other companies that leave a crusty carpet when completed cleaning. Color is also restored.
That it cleaned my areas of concern.