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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The commercial that I saw on GMT special was different from what I thought you offered. The cleaning that I receive from other businesses is much better.
Very professional, on time and did not try to sell me other things.
Delivered as promised!
Quick, organized process and VERY clean
Dries very quickly and the carpet stays clean longer than other services!
Quality work, good results, reasonable price, nice workmen.
Mark worked very hard and did a good job on our old carpets.
Prompt Service, very pleasant technicians, good job, and care for the customer's property!
Fast efficient and got the stains out. Excellent service!!!
Really did a great job on carpets and the representative was polite, nice and professional
The young man Bryson was polite, professional, articulate and a great representation of your company. The carpets also look fantastic, I will definitely recommend your company!
We had carpet and upholstery cleaned. The sofa and chair look great...what a difference. Pretty pricy, but results worth it.
Our service rep was pleasant and did a great job.
Very friendly and did an excellent job!
Yes I will use zerorez again and tell others about zerorez as well. Thank you Zerorez for letting me experience the wonderful work you did on my carpet and tile. Thank you very much!Lana
Lower prices.
You get stuff clean
Great service, great employee and very fair price. Carpets look great and we appreciate the professionalism.
Give accurate drying time, I was told a couple of hours however; my carpets stayed wet well into the next day
The technician was great. More scrubbing of the carpet to possibly get the more difficult stains and clumped spots. I understand heavy traffic areas will not come completely cleaned but other carpet cleaning have been able to get those spots out. Also hiding "other fees" is disappointing. Advertising one price on the radio and stating how you can get out many stains out with your patented process for $$$ then you find out it it's really that price is frustrating.
Again the technician was good but I won't use your services again.
Thank you.
Durnell was very thorough and friendly. He made the process easy and our carpets looked great when he was finished.
SEND ME THE STEAK HOUSE COUPONS AS ADVERTISED. i HAVE HAD 3 HOMES CLEANED AND NEVER GOT A SINGLE COUPON. Hmmm
No residue. My service technician was so polite and professional.
The professional way every one is. I especially liked this crew. I have noticed that the whatever specials for $99 or something seem to be a basic cleaning. This crew sprayed a pre soak, the they used a machine to get the deep down pile dirt and THEN they cleaned the carpet both upstairs, the stairs and the downstairs in just a matter of hours. OF COURSE I would recommend ZEROREZ to everyone.
We have called you out 3 times due to the carpet mildewing after the first cleaning. The last manager that came out yesterday Monday 11/30/15 was less than professional. He came in and in 45 minutes had supposedly re-cleaned for the third time the carpet. This infact did not happen. Needless to say we are highly disappointed.
Well done...prompt..CALLED AHEAD. Looks nice
Everything looked beautiful. Loved no chemicals. Appreciate the extra protector to carpet.
I was charged for 5 rooms and my stairs, but only 3 rooms were cleaned. The technician didn't not inform me that he was going to charge me a full room price for cleaning 3 feet on the top of my stairs leading into my game room. After calling your office to voice my concerns I have still not heard back from your manager to correct this issue.
The staff is very friendly and explain what they are about to do before they do it. They are quick and the job is done professionally and the carpet looks great.
My carpet looks new and it smells so good! Workers were very professional.
I gave Zerorez the opportunity to make things right and that did not happen. Zerorez has been out to my residence before and not once did anyone tell me that the loft or the front room was oversized, not to mention that I have also had Kiwi come out many, many times and not once have they ever told me that my rooms were oversized. However, on Nov. 27 when the technician came out...he said there were two areas oversized. I could not believe it! So I called customer service and the girl told me she would research and call me back. She saw on there where Zerorez had come to my residence and said...yes, you are right there are no oversize charges on any of your past services. So I got charged for 5 bedrooms and two over size charges. It should have been 4 rooms and the stairs. The girl called me back and told me she was waiting on the technician to call her back. At that point I pretty much figured that everything I had told her and what she found on the past service jobs did not mean anything because she was waiting to speak to the technician. She called me back and told me that the technician said they were oversized. I said to her, so every technician that has come out to my residence from Zerorez and the Kiwi service technicians have not ever mentioned to me that they felt my rooms were oversized...so all of them were wrong? That told me pretty much how much value they put in a customers word. So I will not be using Zerorez again.
I like that no chemicals are used.