Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84570 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 9, 2015 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and fast

Report a concern   December 9, 2015 — Rated 0 out of 10 by P.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Jody Dean radio doesnt tell you 39.00 is for 3 rooms minimum and no pet stain/odor removal. The gal on the radio show says her pet odors are gone but doesn't say it's extra. Misleading advertisement by your company! Minimum Charge is 109. for surface dirt for one room and no pet stain/odor removal. You get surface dirt cleaning for 50.00 a room if 2 room areas. Stains still there like coffee and wine. I did 2 small rooms and gave him 109 dollars. Cancelled my other house. Plus you say 8am but then really mean 2 hour window. For first appointment??? Not worth it if pet stains and odors are not treated for 50.00 a room. Merry Christmas!!

Report a concern   December 9, 2015 — Rated 10 out of 10 by Fred Poldrugach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It has just been one day since Durnell cleaned our carpet and already it appears that it is standing up to the advertising. Durnell is a professional. During our conversation I learned that he recently retired from the United States Army after 26 years of service. He is a good man and I am glad to know that Zerorez is hiring Veterans.

Our carpet has not looked or felt so clean since we first moved in 10 years ago. We are looking forward to the old stains not returning. We plan to have the carpet cleaned again in 4 to 6 months and get on a regular maintenance schedule as a means of protecting our carpet for years to come. When we book the appointment we will ask for Durnell.

Report a concern   December 8, 2015 — Rated 7 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

When I booked the ordered, I was told I would received 100 sq ft of tile cleaning plus and restaurant gift card. I was not offered either one. The carpet cleaning was great but a bit on the pricey side.

Report a concern   December 8, 2015 — Rated 10 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyrone was very good and knowledgeable

Report a concern   December 8, 2015 — Rated 10 out of 10 by Carolyn Martini Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt. Friendly and helpful employee. Carpet looks wonderful! Everything explained.

Report a concern   December 8, 2015 — Rated 10 out of 10 by Billie Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

"Whatever it takes" sums it up for customer service. Best feature is NO chemicals for residue buildup.

Report a concern   December 8, 2015 — Rated 10 out of 10 by Lance Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The entire experience was super easy and our tech was knowledgable and did an excellent job.

Report a concern   December 8, 2015 — Rated 9 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Offer many diffrent services to clean

Report a concern   December 8, 2015 — Rated 1 out of 10 by B.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not provide dryer vent cleaning or a unit cleaning with air duct charges.

Report a concern   December 8, 2015 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your team are always professional, courteous and a credit to your firm. We have used you for several years and do and will recommend you to friends and family.

Report a concern   December 8, 2015 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am pleased with the work product. The service tech was professional and stayed at it until the job was completed.

It would have been helpful to have an estimated time for the job to be completed; it also would have been good to know about how long the drying time is, whether or not the machine needed to stretch the carpet was available ahead of time...information that I needed, but did not have until the representative arrived. But overall, the day ended and all is well. Thank you.

Report a concern   December 8, 2015 — Rated 9 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's clean--no soaps or detergents.

Report a concern   December 8, 2015 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman doing the work was very good and very polite.

Report a concern   December 8, 2015 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap and that you used PH balanced water.

Report a concern   December 8, 2015 — Rated 9 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was outstanding. Technician was very professional and did an excellent job

Report a concern   December 8, 2015 — Rated 10 out of 10 by Juan Villasana Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the high power steaming. I have been looking at others, however you are the only one that include science in lieu of chemicals.

Report a concern   December 8, 2015 — Rated 10 out of 10 by Tim Clary Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the fluffer does a great job. Works nice.

Report a concern   December 8, 2015 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice person, carpets look better

Report a concern   December 8, 2015 — Rated 10 out of 10 by Colletta Harper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thoroughness, professional

Report a concern   December 8, 2015 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great! The tech who came, Lamar, was friendly and did a great job.

Report a concern   December 8, 2015 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Process, staff...........

Report a concern   December 8, 2015 — Rated 9 out of 10 by Leigh Ann Hatchett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, thorough, beautiful results. Love my clean carpets!

Report a concern   December 8, 2015 — Rated 9 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Type of carpet cleaning - no detergent.

Report a concern   December 8, 2015 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removal of stains, no odor, no residue.

Report a concern   December 8, 2015 — Rated 9 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work.

Report a concern   December 8, 2015 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

you can get any stains out and it is safe for pets and babies

Report a concern   December 7, 2015 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet came very clean... Even the heavy traffic areas!

Report a concern   December 7, 2015 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO chemicals or residue for the cleaning process makes it less sticky or required quarterly cleaning.

Report a concern   December 7, 2015 — Rated 8 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Try not to overbook appointments during the busy holiday season. I had to reschedule after the cleaner was running late. Your office did call to advise me of this and set me up for another day.


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