Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84570 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 30, 2015 — Rated 10 out of 10 by Charles Street Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and good service!

Report a concern   November 30, 2015 — Rated 7 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

When the guy arrived, the poor thing was freezing. He said the heater is out in the van. He was shivering. Not sure if your folks use their own vehicles, but it looks poor on Zerorez when employees look like they aren't being treated well.

The carpets were wet for HOURS.

Report a concern   November 30, 2015 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that after a few days the diret did not resurface and look like my carpet was never cleaned.

Report a concern   November 30, 2015 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smelly chemicals. Safe for my cat and me.

Report a concern   November 30, 2015 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work. Service was great and on time as always.

Report a concern   November 30, 2015 — Rated 5 out of 10 by B.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Gentleman was very nice and tried quite hard, but his machine wasn't working correctly. He tried to fix it, but after he left and the carpet had dried, I realized that the stains were still there and it smelled bad.

Report a concern   November 30, 2015 — Rated 9 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Miguel was very courteous and thorough in his cleaning. He was up front about what would not come completely clean and what would be removed from the carpet. He did a great job for us.

As a side note, I would like a bit more honesty in the pricing. Great deals are advertised but, at the end of the day, the pricing is much higher for certain stain treatment, sealing the carpet, pet treatment, etc. You may have it in the fine print and may say something like "conditional restrictions apply" but I would appreciate more honesty about the pricing.

Report a concern   November 30, 2015 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person, Tyrone, is your best advertising. He did a very good job.

Report a concern   November 30, 2015 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CHEMICAL FREE

Report a concern   November 30, 2015 — Rated 10 out of 10 by Judy Biediger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet always looks like 'new' after a Zerorez cleaning _ or better than new. In addition, the serviceman, Cory, was delightful to deal with; someone I enjoyed having in my home.

Report a concern   November 30, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent results, timely and professional service.

Report a concern   November 30, 2015 — Rated 10 out of 10 by Elvira Freeman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service does not take a long time, carpet is clean and not sticky and looks great

Report a concern   November 30, 2015 — Rated 9 out of 10 by N.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you don't use chemical cleaners. I like that it is natural.

Report a concern   November 30, 2015 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job and no residue
Work on natural stone is the BEST. Carpets too!!

Report a concern   November 30, 2015 — Rated 10 out of 10 by Michelle Stallings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Who doesn't love having clean carpet without a chemical smell? This was the first time I tried Zerorez and I will never go back to traditional carpet cleaning. Prompt, efficient and friendly service providers. The experience rates 10 out of 10 for me.

Report a concern   November 30, 2015 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service people & no strong chemical smells after cleaning

Report a concern   November 30, 2015 — Rated 10 out of 10 by Christi Wilson; Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that cleaned my carpet was on time, extremely friendly and professional. My carpet looks beautiful and i love how fast it dried. Have already recommended you to a co worker and will use you again.

Report a concern   November 30, 2015 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they was very throw and on time....

Report a concern   November 29, 2015 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Both representatives were very professional and explained everything that they did and their process for doing the work.

Report a concern   November 29, 2015 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products really, really work work. Carpet is c l e a n !

Technichian that came to my house, Rod, was extremelty polite, professional and helpful with moving a couple of heavy items to be able to clean under.
I will ask for Rod next time.

Report a concern   November 29, 2015 — Rated 9 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and polite service man. One area still has a few spots and oil in grout didn't come all the way out.

Report a concern   November 29, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good service

Report a concern   November 29, 2015 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keep customer informed on timing of visit, do a good job cleaning the carpets

Report a concern   November 29, 2015 — Rated 10 out of 10 by S.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician with excellent customer service!

Report a concern   November 29, 2015 — Rated 0 out of 10 by S.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Animal odor still there!!

Report a concern   November 29, 2015 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was able to get scheduled quickly, and the technician arrived on time. He was friendly and did a thorough job....

Report a concern   November 29, 2015 — Rated 10 out of 10 by Y.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It did very well cleaning my carpet!!

Report a concern   November 29, 2015 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtesy and efficiency. Technician was knowledgeable and friendly.

Report a concern   November 29, 2015 — Rated 0 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Kitchen was not cleaned to my satisfaction. Cleaning did not extend all the way to wall or baseboard. Technician left my wood floors a mess. I attempted to have him clean up the mess, but he was in such a hurry, he failed to do so. After floors dried, it became apparent that the cleaning was unsatisfactory. Previously, when I had another area of tile cleaned, the technician cleaned the hard to get at areas by hand. I spent too much money to have these results. Name removed Phone number removed.

Report a concern   November 29, 2015 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

See my previous response. Zerorez stands behind its service, delivering what they say they will and going out of their way to please their customers.


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