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based on 85463 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome! The pet odor is gone. My sofa looks new again. Thank you Darwin Harrison for your superior workmanship. You have already been booked for another task.
your dispatcher kept calling and changing the time which made me late for work!
The products were clean and efficient. The technician was professional and displayed knowledge about his product and services.
Attentive Employee
No deodorizer to freshen the air after the cleaning and pet odor. Kitchen floor was left with water standing all over. Very disappointed in the service level.
I had almost my entire house cleaned and yet the house smelled musty afterwards and not fresh, as I had hoped.
My floors were left too wet. Took more than 14 hours to dry. Now I'm worried about mold in the pad. You rescheduled a redo for Friday but it's a lot of work to prep and I'm not sure I want it. I'd like a call from a manager to talk about it.
Rug cleaning is done well
Servicemen are friendly & efficient.
On time and professional service agent
Clean.
We think your representative listened to our problem and recommended a perfect solution which cost less than we thought we were going to have to pay to solve it
Robert was GREAT. I felt very comfortable with him in my home. He explained the system well and was very professional.
Your service is one of kind. The service representative did an excellent job although our carpet was badly stained. He also took the time to explain the process and made recommendations on what treatment would work best in our home due to the age of the carpet.
I've used zerorez several times but always with a different technician. I've always been pleased in the past but I'm having a retreatment tomorrow because some stains, which I pointed out, didn't come out.
prompt arrival, and good explanation of services, as well as thorough cleaning.
Straightforward products / services and nice technicians
Show up during the time window.
The honesty of the representative at our house was amazing. Watching the dirt being removed was astonishing!
We like the fact that no soap is involved in your product.
The service man who cleaned our floors was very efficient and thorough. We would want him next time we have our floors cleaned.
Easy and no sales presssure!!
Service is always completed professionally. The Technician took care to protect our home. The carpet was thoroughly cleaned. Nice job!
I like the idea of using water and not chemicals. Your technicians have always been professional.
Safe for the family; friendly techs
Fast and thorough cleaning.
Carpet looked great
I like the fact that there are no harsh chemicals and Keith Loatman was a fantastic technician. He was very knowledgeable about the products and service and very helpful and did a great job on my carpet and tile.
Our carpets were really wet for more than 6 hours. There was even puddled water at the bottom of the stairs because the carpet was so wet. When we went to bed, they were still soggy. In the morning they were dry and felt soft. The tile did not get as clean as I expected (especially the grout).
Great service.
Was not able to get all stains out , very high price
Terrific customer service. No soap residue. I've already recommended Zerorez to three friends.