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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The floors around the area rug seemed more soiled then before they came.
Carpet looked great after it was cleaned
Dependable, good employees, good results.
I felt that my service was overpriced and I didn't get half the value. Zerorez quoted me 229 but the salesman up sold and uphold and did not deliver properly. My home carpets are brand new, only 3 months old and were clean as can be and no stains. There were only 2 marks were someone with a sandy shoe walked on the carpet and it was still there when the service rep left. My carpets were soaking. The carpets now smell of a damp odor. The 45 charged for protection was wasted because the crew came back next day to auction out the water and all the protection came off. I paid 529 + 60 for tip. That is 600. The svc rep spent 3 minutes on my stairs but I was charged 60 for stairs inside my home. He charged 125 for tiles when it should have been free and the tiles look no different than they were before he did anything with it. He left two areas of tile with some sealant residue making it look like candle wax that left a wet shadow in two spots. Very sad for the amount I paid and the value I got.
Best cleaners in town Have used Zerorez many times over the years
cleaning liquid was not clean up. overall result poor
No chemicals. I did not get a receipt-can you e-mail me one please?
Professional services and good, clean results. Leonard F.
Mark did a great job! He was very helpful in answering all of my questions.
Your service was very good. The technician was very knowledgeable about his work and the other services you have. I would recommend Zerorez to all my friends and family.
I think you should have some kind of special deal if a person has only ONE carpeted room in the house. I thought it was kind of high $$$ to do my carpet and the couch. I told the person the couch only needed the sitting part of the couch and he could do my recliners because the back of the couch never gets dirty or touched. I thought it was a total waste of his time and product. Just saying.
every thing
Not soapy or resadlue..Called ahead to remind us of appointment and was on time.
Very satisfied with the work, especially the kitchen tile.
The customer service was awesome! From the day I placed the order until the technician came out to clean the carpet, you guys made me feel like I was the most important customer in the nation. Price was good and the quality of the work was excellent.
Arrived on time and carpets look and smell great.
The technical was very courteous and friendly.
A. Arrived when promised or at least called to communicate delay
B. Technicians introduced themselves and very helpful
Very Professional and carpets and upholstery look great. Great attention to detail.
One tiny room was approx. $120 as there was one small, fresh pet stain. We paid the extra... and this was still not able to take care of the problem.
Also, we were supposed to get the 100 sqft of tile done and it was forgotten in our paperwork. therefore, I had to schedule a second appointment to accommodate this.
Very thorough cleaning. Tech was able to remove stain and residual odors from carpet. Tile cleaning was great!
There was no smell left behind.
We have had 3 other technicians out before we had the most recent one, we were not impressed. This guy did our entire house in less than or the same amount time that the other 3 just did half the rooms. And there are much more left over spots than ever, he gave us plenty of reasons why we would have them...
Robert was very knowledgeable and professional!
We have had Zerorez clean our carpets several times before the last one. We were always highly satisfied. This time, none of the furniture was cleaned under (which had been done every other time), and a couple of the rooms still had stains and spots where the carpet wasn't even cleaned. We were supposed to get 100 sq. feet of tile cleaning and that was never even mentioned. We were not as pleased with this most recent visit.
You seem to do an excellent job of cleaning at a good value!
LOVE THE RESULTS AND IT'S FAST!
Good quality cleaning.
Good as always
Friendly employees, protect service, good communication, clean floors!