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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The whole experience was a pleasure. Everyone on the phone was exceptionally friendly and helpful. The technician was very polite, professional and knowledgeable.
Everything from professionalism of the workers to the cleanliness to the promptness it is all good!
Complete cleaning
Your people were very professional and quick!
I do need a receipt...they did not give me one
Thank you
I had an issue with the appearance of a sofa looking striped after it was clean and your company is working with me to get it resolved. I really appreciate that and will be sharing that with all of my friends. I have already recommended Zerorez to friends and family but now I have an additional report or tried excellent customer service to go with the recommendation. Thank you!
Prompt professional service. Everyone I worked with was so friendly!
No chemicals are used so the carpet feels soft.
I like the fact that due to the technician's explanation about what the products can do for us, I feel like I now have a much more clean home. It also dried in less than half the time it took other products to dry.
Healthy and safe cleaning products with no smell. Easy to schedule. Zerorez has always been on time and reliable. Employees personable and efficient.
The smell did not go away after using the flash treatment. However, I did not request the Flash treatment. When I made the appointment, I told the customer service rep what our problem was and she told me that the topical treatment would work. That is what we signed up for. Instead, the guy who came to do our carpet told us we needed the Flash treatment. So, we did not anticipate paying for it as well.
Service was professional and thorough.
Zerorez is on time, professional, and the service technician was pleasant and did a wonderful job.
This is about the 3rd or 4th time Zerorez has cleaned my carpets. Zerorez is the BEST carpet cleaning company I have ever used! My tech today, Brad Kramer, did a fantastic job! Took his time and did a great job on my carpets and extracting some cat urine stains from my Master Bedroom. Will definitely use Zerorez again.
-Greg Miller
Arlington, TX
Professional technicians, coupons and special deals, flexibility during service [i.e...today we added on additional cleaning and carpet protection that was not included in original contract], pre-treatment of high traffic areas, and high percentage of water extraction that shortens drying time!
you are prompt; the gentleman knew his product, worked quickly but not neglectful --& very personable.
Carpet was cleaned very thoroughly. I like the fact that you put on pretreatment then do a brush vacuum scrub, then clean the carpet.
The cleaner who did my floors took the time to explain what he did and also his best to remove stains. A great representative of your company. I strongly recommend that you show him recognition as a wonderful employee.
Also you may want to advertise that you get a brush scrub, pretreatment and the actual cleaning for the price you pay. I think that would help people to understand why they are paying a little more for your service but it's well worth it.
Anyway follow that advice and you'll become a little busier. Keep up the great job.
First name removed and Trish Last name removed
I thought it improve the high traffic areas better.
The gentleman was very friendly and helpful
Great job performed by a very good technician. Dominique was very professional and at the same time very friendly.
it is so clean and great results
They WORK! They are affordable, and they are environmentally responsible. And, my tech was delightful as we was knowledgeable.
always friendly and professional service.
No residue.
lower the cost of coming the extra few miles to Waxahachie. $350 minimum is quite a bit
Ease of scheduling. Technician, Mark, was knowledgeable about the product and careful in his work. the results are better than expected so far.
Kyle was very friendly and explained how your products work. He was careful with our furniture as he worked, and also explained the benefits of your other services. We are
happy with the results and will use your company as the need arises.
Thank you, George Low
Good manners & respectful
You lied. You agreed to do the service for 99.00 and not charge your enviromental fee. Even though you put me on hold and agreed you charged it anyway over my protest. You said you would be here between 1:00 and 3:00. You got here at 4:00.
You agreed to do my sisters house right across the street for the same amount and you said you would do her home between 3:00 and 5:00. You had two trucks out here and you did her house at 5:30 after I told you about her house.
TERRIBLE service. You want be doing our homes again and I would NEVER refer you to my friends or family.
Our service technician, Jimmy, was very professional and knowledgeable. He did an excellent job!
My carpets come out perfect every time. Even a few wine and Gatorade spills have come up. My tech was great!