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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks the same as it did before you arrived!! Your technology doesn't seem to work and is no better than other carpet cleaning companies. We are very disappointed with the results.
Disappointing for our first service.
Only one service tech was present. He didn't put all furniture on blocks. Instead he moved chairs into kitchen & left them there. Mark(homeowner) had shoulder surgery & should not have to move anything back,so it would have been good to have that second tech that could have assisted with putting furniture on blocks. We were to recieve 100 sq. feet of tile cleaned free with our service,but since he was unable to clean our kitchen floor, he didn't offer to clean any tile floors.
We did call back for the free tile cleaning and they cleaned 2 bathroom tile floors that totaled 100 s.f.
I will have to think hard before I contact them for another service.
I have never had a bad experience with any of Zerorez service personal. Carpets look great when they leave. They are always very nice.
The products used made the carpet look great,and smell fresh. The young man who did the
carpet was very knowledgable of carpet cleaning and very professional. He did an excellent
job cleaning my carpet.
Easy to schedule, no chemicals!
Dauril was awesome. Carpet was dry less than an hour. He used corner guards and shoe covers to take care of our home. He did an amazing job on our tile! He is a man of integrity and was a joy to have in our home.
On time and did a great job
Although my carpet is over 20 years old, it looks new after Zerorez cleans it and it stays clean without old spots popping back up. The "no residue" makes all the difference. They are very reasonable and the technicians are always very professional as well as friendly.
We had our carpets cleaned by you last year and the results were very good. About 3 weeks ago, we had our carpets cleaned again by you and the dirty spots are already coming back. Our carpet is not in bad shape and we don't have any kids to mess them up all the time. I
was extremely disappointed in the quality of the work this year.
Thanks,
Dennis Last name removed
That it cleaned my areas of concern.
Did what was agreed upon. No problems.
Great service and experience. Thanks!
We have always had great results. But this time there were alot of spots that were missed especially in the high traffic areas. They usually get all areas cleaned. Not as satisfied as times past.
You are still manually collecting credit card information. With the current state of credit card security issues, I choose not to risk my privacy by using your services. Actual cleaning services were excellent and the technician was very professional and thorough.
Carpets r hardly wet and the best clean I have ever had.
Your technician was very professional and his service was great!
A little expensive for pet stain treatment.
The service technician was polite and friendly. He cleaned a few extra spots without charging me extra.
Your service technician was very professional, efficient, and courteous. My carpets look clean!
Professional and courteous
Just had my kitchen tile and grout cleaned on a recall. The floor look 100% better our tech did a GREAT job.
Thank You!!!!!
The second time you came out to redo one of my rooms you did a much better job.
Individual who arrived at our house was cognizant of our needs and was very professional.
Explained the process fully and was efficient.
I like that you returned to correct the problem when the carpet still looked dirty.
No chemicals and ready to walk on fairly quickly. Cory was pleasant and professional. I'll ask for him next time too.
The carpets are very clean
When I called zerorez several months ago, I was told that someone would call me shortly to discuss my needs. That never happened. The second time I called, I was offered a price of 38 cents per SF by your representative "First name removed" and scheduled for the following Monday. Cleaning tech Ed did show up on time and did a good job. However, he wanted to charge me about double from what was previously quoted, so I declined to pay until this could be worked out. I understand that First name removed was contacted (though it was reportedly his day off) and he denied having quoted that price to me. My carpet is 320 SF which comes to a total of 121.60. For some reason, First name removed came up with 127.00 to which I agreed. I'm still waiting for a call or an invoice that reflects that amount but have not seen it as of today (25 Dec).
So, in review, I see a business that can't return calls, can't honor their pricing commitment and can't get their invoicing straightened out. I hope, for your sake that this is an isolated incident. Either way, I can not think of a reason to use Zerorez again if this is how you operate. I will be happy to send you what I owe, 127.00 if you will just send an invoice.
Name removed
2310 Blue Smoke Ct North
Fort Worth, TX 76105
Phone number removed
Products are not harsh chemicals and your customer service and technicians are great
The service technicians were great. They explained everything and showed me what shape my carpet was in before they cleaned it.
ON time, courteous and fast. He was in and out of here in an hour. Carpets look new.