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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and not pushy
Techs are courteous, competent, prompt. They explain and say what can or cannot be done in treating the carpet.
I had trouble getting an appointment, then when I did they could not allow the promotion offered in my email. Then they set up a time and came 2 hours earlier. Then they were instructed to call me for payment and they took my son's debit after telling him it wasn't paid for. I asked when setting up the appointment if I could be called for payment and the instructions were placed on the ticket that way- this was to be a gift!
Service was performed on Dec. 10, 2015. Overall it was ok just didn't feel for the price I paid that the results were anything special/better than current cleaning service. I had a few pet issues (cat urine) that I knew would be a problem & we couldn't resolve without further financial cost to me. So...knowing we were replacing that small area of carpet (which I paid to have that room cleaned) in the future, we had to go ahead & replace the carpet before Christmas (unexpected). There were some other small spots that the pet stain has "returned"/come back (and we have NO cats in this house since end of November). I just spent a whole lot of money with no impressive results. Also bonus of 100ft. of tile cleaned....I have SMALL kitchen.....100ft. of tile did not get cleaned. The area that was cleaned free was not 100ft....He said half my kitchen was 100ft (maybe if you add ALL the area (under counters, fridge.etc ) that did not get cleaned. Also paid to have the rest of the kitchen cleaned....more money added to the cost! Again...just a lot of money put out.
Easy to schedule. The cleaning is thorough and good. The carpet stays clean longer.
No chemicals. The tech arrived on time. He was very professional and courteous.
carpet comes clean
So far carpet has held up nicely. What with 1t family members & 2 dogsvisiting for holidays it stilis still looks great.A little pricey but well worth it. Service man did an excellent job. Very friendly, courteous and considerate. Thank you.
Brycen was friendly, professional, fast, articulate, cheerful... I was impressed and pleased with him and his work. Keep that guy! Give him a raise!
GREAT JOB, things came out of my carpet that I didn't think was possible. I will definitely call Zerorez back when I need my carpets cleaned again.
Carpet always looks good after cleaning and people are friendly.
easy
The carpets look great and that's what matters most
Very professional. We just moved into a new house and wanted to make sure everything was clean. We had our air ducts cleaned and our house smelt so refreshing after everything was completed. We also had our carpets cleaned and they look and smell so much better. Absolutely love the service and will continue to use the services in the future.
Our service guy, Kyle, was amazing. He explained everything he found and the processes he was going through. He was very thorough. Between the products and Kyle I couldn'the have asked for better.
Fred V. was very professional, timely and very pleasant to work with. I had excellent service and the carpet looks and feels great.
Pet deodorise
The carpets looks so clean! Gary was very friendly and such a hard worker!
Knowledge of technician and his honesty regarding what services I needed.
Not sure why there's a schedule because the appointment time was definitely not accurate.
It took 3 days for the carpet to dry.
I will say, the Technician did a great job on the kitchen tile / grout. Looks brand new.
Good service. Carpet is the best ever after a professional cleaning.
You only use water so you First name removed't leave chemicals in the carpets. Kyle was very thorough in explaining the processes and seemed to work hard at doing a complete job.
I like the fact that there is no soap residue and it looks so much brighter and cleaner than before.
Take your time. Walk through at end with customer. Pretend you care.
Great clean job
Quality of the work
Friendly professional service & a great job!
Everything
Environmentally friendly.
Ricardo was great - excellent customer service and very conscientious about his job. Whole experience was effortless.