Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84570 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2015 — Rated 8 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more communicative if delayed; I had to call to check on the status each time, and the technician never let us know when they were 30 min away

Report a concern   December 30, 2015 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the service techs are always professional and they call 30 minutes before arrival. Everything is explained well even though I am a past client they make sure to tell me about the improvements in the system for cleaning that have been made since my last cleaning.
Cory was my tech and did a great job!!!

Report a concern   December 30, 2015 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is non detergent and fast! Friendly service!

Report a concern   December 30, 2015 — Rated 10 out of 10 by Michelle Hood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was our first time using Zerorez but my mother recommended them to me. The service was AMAZING! I can't believe some of the stains that our technician, Corey, was able to get out. Plus he was super informative and gave us great information on how to keep our carpet looking its best, longer. My husband was really impressed with Corey. We will definitely be calling again and asking for Corey specifically. Plus, I love how they can clean the carpets without any harsh chemicals. Thanks for making my house look so great and feeling wonderful!

Report a concern   December 30, 2015 — Rated 10 out of 10 by Shana1 Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved that there was no residue and my carpet wasn't sticky when I returned home after the drying time. Braxton was an awesome technician...very personable and knowledgeable!

Report a concern   December 29, 2015 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO RESIDUE AND DARNELL DID AN AMAZING JOB!

Report a concern   December 29, 2015 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good customer service

Report a concern   December 29, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Y'all were able to remove some old stains and revive our old carpet!

Report a concern   December 29, 2015 — Rated 10 out of 10 by Taressa Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was informative, personable, completed his job quickly and exactly as he said he would. We are very happy with the results.

Report a concern   December 29, 2015 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Extremely friendly!!

Report a concern   December 29, 2015 — Rated 9 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great and my tile floors look like they are newly laid!

Report a concern   December 29, 2015 — Rated 9 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician Dauril Brown was very nice and personable. Fast and efficient. Carpets looked good.

Report a concern   December 29, 2015 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician. Worked hard and fast.

Report a concern   December 29, 2015 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and honest service man.

Report a concern   December 29, 2015 — Rated 10 out of 10 by K.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Looks great.

Report a concern   December 29, 2015 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional services,no toxic chemicals

Report a concern   December 29, 2015 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good for the environment; no chemical residue

Report a concern   December 29, 2015 — Rated 5 out of 10 by H.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet cleaning and tile cleaning was great.
HOWEVER, it seems the technician may have damaged our reclining sofa.
I noticed he moved it back it to place, but the next time we used the reclining lever it broke off. It is possible the he pulled the sofa by the lever, which damaged it.

Report a concern   December 29, 2015 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were on time they were very professional and courteous carpets dry fast and stay clean for months I've had you clean my carpets before

Report a concern   December 29, 2015 — Rated 0 out of 10 by R.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You over charged for chemicals to treat pet stains, the chemical did not work. My carpet was dirty and did not look or feel clean. I called to have a technician come out to repeat the process and was given a unacceptable date.

I have disputed the charges with my credit card company.

Report a concern   December 29, 2015 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

cleans well, no odor, quick drying

Report a concern   December 29, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Matt though came very late, was kind enough to stay late and finish the work.

Report a concern   December 29, 2015 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked, smelled better. Friendly tech. Informed me of up-sale products with heavy pressure - just good sales techniques; I took one of them.

Report a concern   December 28, 2015 — Rated 4 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tile that you cleaned? in my shower didn't look much better after you left than it did before you came. There is still mildew in the grout. I had a handyman install a light bulb in the ceiling the same day and he started telling me what I could use to clean it. He was shocked when I told him I had just paid to have it cleaned the same day.

Report a concern   December 28, 2015 — Rated 10 out of 10 by Billy Mitchell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonably priced for great carpet care!

Report a concern   December 28, 2015 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job.

Report a concern   December 28, 2015 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The educational and friendly person

Report a concern   December 28, 2015 — Rated 3 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm not sure. The man that came was very nice. I guess I didn't ask the right questions before he started the cleaning, my carpet has a dirty trail where we walked, I assumed that would be gone after the cleaning. It was not!

Report a concern   December 28, 2015 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think it really does clean the carpet well. And both times I've used your company, you've sent pleasant technicians that haven't made me feel like they're trying to up charge everything.

Report a concern   December 28, 2015 — Rated 0 out of 10 by P.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The care giver at my home stated the technician had a non working part of equipment.The living room was poorly done and needs to be recleaned ASAP.Does not look done and for $200.00 dollars I would appreciate CLEAN carpets.Call my cell Phone number removed to schedual redo.


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