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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was on time, quick and the carpets look great. Technician (Fred) was friendly and courteous.
The service guy is very attentive. Listened to the situation and tailored the cleaning for the optimal outcome.
The face of zerorez is your personel who you send out to the homes and business'. We felt like you need to do a better job in training concerning appearance, and not sending people to our home who are on probation. We were surprised and greatly disappointed.
I am an idiot for paying you for what so little you did. Poor quality and you took advantage of me on cost. Paid almost $400 and still have stains and only a small portion of carpet was cleaned. I spoke with manager who said he would call and never did. You need to do what is right. I want to be reimbursed $200. Please send a manger to my house to see what little was done. I went back and got stains out myself. It is so disappointing.
carpet cleaning was very good and tyron was very professional. Estimate for carpet stretching was too high. thanks.
Consistant
Friendly tech.
Not pushy at all.
Love the soft feel of the carpet when it is cleaned.
The carpet cleaner staff was very professional and courtesy. He took his time and did a great job cleaning our carpets. My home smells and feels great. Thank you Zerorez.
Our technician was the best
Good service as well as very friendly and helpful.
They were late and the price was much higher than what was quoted over the phone.
Prompt and professional service carpets look brand new
very prompt and the service guy was very nice
Cost just quickly got out of hand.
No odor with the carpet cleaning, quick and effective service. The technician was very nice and knowledgeable. Our technician was Mark and he was terrific! I would highly recommend zeroez, I am very satisfied with the results!
The technician that came to our house was very friendly and knowledgeable. He took pride in his work and made sure that we were satisfied. This is the second time however that the technician arrived later than the window given. This time I was called during the window. The time before we were not notified and I had to cancel.
The service tech was detailed, not pushy & very polite
Technician was great...very thorough. I dont think the carpet
Looks as clean as when I had Serv Pro cleaned it the last 3 times.
I would like to tell you how great the carpets looked the second time you came out.Thank you for returning to do the awesome work you have done for me in the past.Happy New Year.
Poor service
I was satisfied however advertising suggest that all spots can be removed easily without up charges.
Leaves carpet soft with no residue. Frankie, the technician that came to my house was wonderful. He explained everything he was doing and answered all my questions. Frankie was extremely knowledgeable and personable. I have already told several friends about Zerorez.
Braxton did a very thorough job and the carpets look great!
Great job and professional.
I called zerorez because I had heard the advertisements on the radio and zerorez because I had heard the advertisements on the radio and thought I would give it a try.I set up the appointment for 3-5 because I wouldn't get off work until then. Then I get an automated call that it was moved back to 1! So, I made arrangements to have my husband be there, then, someone calls me that the tech is cowing after 3! He doesn't come until 4... the original estimate on the phone for one living room carpet and a side chair is about $140. We discuss the treatment of animal urine and locate on a multi colored dark carpet and the technician tells me that normally he has a special light to find the areas but he doesn't have it with him today. :-( we discuss the treatment of animals urine and the fact that it would be hard to locate on a multi colored dark carpet and the technician tells me that normally he has a special light to find the areas but he doesn't have it with him today. :-( The cost to treat each basketball size area is 60 or 75 dollars, per area, depending on the treatment. We decide to let me think about while he gets started. I hadn't moved anything from the area and ask him about how much furniture he moves. He tells me that he can't move more than 50 pounds. So I tell him that's ok about not moving the entertainment center and the China cabinet. So, I leave the room and he gets started. He then asks me about the treatment and I tell him that I just want the standard cleaning because I feel it's not worth the extra cost. About 15 minutes later, he says he is done! I'm thinking that was pretty fast so I check and very few things have been moved. I ask about the cloth footstool that is sitting directly on the carpet and ask if he did under it. He says yes and I said won't the wet carpet make it wet? So he gets some Styrofoam squares and puts them under it.I start feeling the carpet under my side tables and other things and the carpet is dry. Then I feel under the footstool and it is dry! He hadn't done under it at all!So I ask about why he hadn't done under the tables and he said because he wasn't allow to move fragile things! I said he should have told me that at first. If I hadn't checked, he wouldn't have done more than half of the carpet! So, I start moving things myself and showing him all the area he missed! At the end, he starts to add on the treatment and I said that I had told him I didn't want that because the carpet wasn't worth the extra expense. To his credit, he didn't argue about that. The tech was very, very polite through the whole process and that was nice. But I feel like I got taken when very little was moved and I feel like he lied to me about the footstool. As for the treatment, maybe techs should have people sign something so there can be no misunderstanding.
Especially like the pet-friendly products you use. The service is always top notch. I appreciate being notified of not only a reminder of the appointment, but that the technician is on his way.
The technician was pleasant and professional. He didn't make a mess in the house.
Knowledge and friendliness
Professional appearance of employee, and most importantly work product works!
pleasant professional staff ,carpet looks good