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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician who cleaned the carpet was the most thorough tech ever! We were so impressed with his expertise in bringing back the quality of the carpet. Didn't settle for okay, but for perfection. Please inform our tech how much we value his superb workmanship. Mark Galati was our technician.
The cleaner who came to the house was great; the only issue I have is he mentioned his brush (or some piece of equipment) broke, and he would have been able to get my tile and grout cleaner had it been working. That was a bit of a let down, to think it could have been cleaner.
The service was done VERY quickly. The last time my home was cleaned, the tech took his time and went over the carpet slowly and did a very THOROUGH job. These two techs did 4 rooms very fast. When I mentioned it, they said the wand and pressure were better.
I was disappointed that they did not take their time like the tech who cleaned my home last time. He was wonderful. Wish I could have had him again.
Name removed
all natural
The method of cleaning my carpets without a lot of chemical residue.
Works very well.
the person who came out didn't have correct info, and i payed 90$ for the stain resistant and i don't think it is working
I feel like your company false advertises on the prices. I hear several radio stations give out different prices per room, but when I called to make the appointment you charge extra for EVERYTHING and I mean EVERYTHING! I seriously think I overpaid for my service, the carpet didn't even smell fresh and was left very wet. I know for a fact my carpet wasn't that bad off, even the tech informed me that my carpet was not as bad as some and I knew that. I just wanted my house to smell fresh and clean and it didn't even have that smell. I am just disappointed and want some sort of refund back, not all of it, but at least some portion of it since I hear this company is the best and just didn't see that.
thanks, First name removed Garcia
No soap residue left on carpet.
natural and not harmful for kids or pets
Clean, fresh, removes odors.
Environmentally friendly option to traditional carpet cleaning
It's green, and I don't worry about my children walking and playing on chemically treated carpets.
The service person was there a little prior to first available time. He was efficient and courteous. I like your cleaning method and the speed at which the technician completed the job.
The water powered system cleans pet stains and odors. The stains do not return.
The technician was really good. He did a very thorough job and was courteous and professional.
the second cleaning was the quality I expected. Thank you.
I was hoping for a more fresh smell after paying $250 to get carpets cleaned. It smells just like it did, which was why we wanted to get it cleaned. Some of the stains are gone but some are still there. I was just hoping for a more fresh look and smell.
The first technician that visited did not do a very good job leaving spots, extremely wet carpet and not recommending pet treatment. However, you did send out a technician that corrected the problems and I was pleased with his work.
Service representative was friendly
Some areas of the carpets were left quite wet, and took more than 24 hours to dry. Make sure your technicians are properly trained on how to do their job. He was a really nice guy, though.
It is hard to answer this question yet, because while we thought the cleaning was good, there was some damage to our house. Our guy had his shoe covers on which were wet, slipped on our tile as a result and broke our metal baby gate, to help break his fall. While we were very concerned for his well being, our baby gate is broken and will have to purchase another this week for around $60. He stated he was going to submit an incident report, so we are still waiting on some resolution to this problem.
Additionally, he gave us a tile demo on our entryway (which we appreciated). However the amount of water used for the presoak was so much, it actually soaked up into the legs of our bench and now we have noticeable water damage and bowing of one side of the bench. We did not notice this until after putting items back where they went that same day.
We hope to be able to change our 5 to a 9 very soon:) Thank you!
We were out of town but I had left notes on the doors of the 3 piece of furniture we needed you to move. They weren't too heavy or difficult, and has we had recently moved our furniture in one of the rooms and the carpet UNDER HFY
Final look of the floor
Friendly, knowledgeable, and professional technicians
The service from the associate that came to our house was great. The cleaning did the job of removing the pet urine from our sofa.
Timeliness
Improve dry time
The carpets feel & look nice &clean & you don't use chemicals.The service by Justin was very professional, i'm well satisfied.
Pasquale Ruggieri
You're Service Men are Friendly and know the products
Very professional service!!