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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
#1 No soaps are used.
#2 Customer service
The young man who helped with the appointment was polite and made every effort to accommodate my needs. The time provided for the arrival of the technician was accurate and a very polite young lady even called to offer a sooner arrival time if that was convenient for me. Bryson, the technician, was prompt, courteous, and did a superior job. He was well groomed and polite. He was careful in my home and provided appropriate protective items to keep the corners of the walls from being damaged. He answered my questions and explained optional services and the benefits but was not pushy. He presented himself with a sense that he cared about doing a good job. Respectful would be the right word for Bryson.
In today's world where customer service is often considered optional my experience with ZeroRez was customer service at its best. If all your employees are like Bryson you have a superior group of people in your company. I will definitely use ZeroRez again.
My only suggestion would be when the appointment is made and the cost of the service is given, you should include the environmental fee is additional and if the carpets are in bad shape the services needed to do the job might result in an additional costs. I know that's in the email confirmation but I believe it should be mentioned at the time of scheduling the appointment.
Great job, ZeroRez!
House looks and feels very clean. Robert and Carlos were very professional, attentive and caring to do a great job.
We had a very sick elderly dog. After she passed we needed a lot of help with our carpet. Zerorez got out the stains and the horrible smell.
Caesar did a great job of redoing the family room. I found his bottle of Zerorez Stain Oxidizer by my mailbox. If he wants, I can hold it for him until he has a chance to stop by and pick it up.
I'm a raving fan from way back. This recent experience was great, too. The carpet is like new. The whole room is lighter.
Excellent service and quality of service.
I was very unhappy with the first person who came to clean my carpets. Another technition came and I was very pleased with his work and the results. Thanks for standing behind your work.
Second time I have used your company. Technicians are professional and friendly . Carpet looks great.
Green, no chemicals, and a job well done.
You use a safe, non chemical cleaning process that also doesn't leave soap in the rugs.
My carpet didn't look any different. I'm going to have to have another carpet cleaning company come out and clean it.
I love that your product doesn't have chemicals yet gets my carpets cleaner than any other carpet cleaning company I have tried.
The service was quick and exactly as advertised.
You brag in your commercials about how you can get all these stains, then when your people get there you can't or want to charge extra for pet stains. False advertising!! You don't use chemicals and so you can't clean stains. My friend recommended Zerorez, and said you guys were great! I was very disappointed. I couldn't afford the expensive pet stain treatment. So carpet didn't look much different😕
Carpets dry quickly - all natural products used for a safe environment - carpets look new after cleaning - very professional technician that cleaned our carpets. We did recommend them to my daughter. Very satisfied with the whole process from scheduling an appt. to making the payment. Also did not try to sell other products what I was quoted was what the final price was to clean. Most companies now will try to sell products you do not need or even care about..
Friendly phone service and friendly technician
Not sure that there's a certain something that I like or dislike about the product, I just know that whatever is used is AMAZING!! Our guy Fabian did an outstanding job of getting my soon to be home's carpets cleaned!! My boyfriend has 2 daughters and also has dogs that had the run of the house! Today, after the carpets have dried completely they still look great! There will not be a call back to say that you all need to come back out again!! Thanks, much appreciated!
Customer service is great and they do a wonderful, thorough job.
Rep was awesome and provided great customer service and attitude
It pulled the dirt out of my carpets. My technician was polite and very thorough.
Safe cleaning products
It works! Easy to schedule. Always on time.
I was very pleased with the result of the carpet cleaning. We had our carpet cleaned prior to the holidays by a different company. The results don't even compare. Your technician presented himself well, and was very professional. I truly believe I received a good value.
The carpet and sofa cushions looked much worse after you came. You will try again next week.
Your Tecnician, Tyrone, did an excellent job, and was very polite. This was very important to us, and we appreciate how professional
he was!
That you do a professional job in a timely manner and show up on timw
Customer service and follow up is awful
Professional well done job AND with zero chemicals. Thanks for a nice job!
Review our account before the text shows up and don't try to upsell us on protection spray, when we bought it from you the last time cleaned our carpets
Hello your service was a head of schedule and made my day.