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based on 85457 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our last visit from zerorez was a "redo". The first technician did not do a very good job. Spots were left and new ones appeared from dirty water, etc. However, this time Jimmy Ayers came out and did a wonderful job. He was polite and took his time. He apologized for the job done by the previous technician. He was able to get out all of the spots and the carpet looks great. He also cleaned our tile which the other technician failed to do.
I was worried that zerorez failed to meet my expectations but Jimmy more than made up for it. Thank you.
Pricing and promptness of service
There are still some spots on my carpet that has not been removed!The cleaning is not as good as I was told.I can be compensated.
Bevin did a great job!
The service person, Ken was Great.
Good job, on time
have the tech. know what is to be done. my tech was surprised that he was to do the "100 sf." of tile cleaning......
Great customer service and dependable.
3 stains are visible after the carpeting dried
I like the steam only, no chemicals process.
We had the upstairs TV room which had spills on it and when you applied the application the stains are still there.
While my carpet is very old and worn and I could not expect it to look like new, I am nevertheless very pleased with the service I received last Friday. (Not to mention the free gift cards you offer with your cleaning services. Tell me what I need to do to get my Estielle Gaucho (sp?) gift card??
The only thing I would have preferred was something that the guy did the first time I ever had my carpets cleaned by zerorez. When the first guy came out to do my carpets, he put towels down on my hardwood floor (outside of the carpeted areas) so that he could dry his feet off after treating the room (should they be wet). Eric was super nice, but he didn't do that. Which was fine, I mean he didn't ruin anything by any means. However, when the first guy came and laid down towels, I thought that was something all technicians did, so I expected it this time, and was a tad disappointed when it wasn't done. I think it is a nice gesture, and should be common practice since the carpet is wet when they are done treating it. He did work his way backwards out of the room, so it didn't become an issue until we walked back in a room for him to show me something, then when we walked out my floors got footprints on them. That is the only thing I think could be improved at this time.
The staff was knowledgeable and was able to provide wonderful service. I am very pleased with the outcome of my carpet.
The carpet look good after the cleaning.
carpets feel clean without residue. the employees always are nice. my service guy did an amazing job explaining things and helping me. He did a great job!!
First name removed
The service guy was excellent, he was very knowledgeable about the product & the service was good.. he was very professional & courties.. thanks
I like that they are nontoxic, no chemicals and work great.
Timely! Even early! Protected corners! Quick and thorough job done!
Quick, efficient, and my carpets dried within 4-6hours! Not to mention my carpets looked great and no scent after
Great staff!
Very good results especially in pet stained areas.
No chemicals and the carpet doesn't stay wet all day.
Clean, professional, great
The tech we had was very good and very professional.
Nice young man cleaned and was very polite
Your people are great
No chemicals
Appreciated Devin so much! His customer service was excellent.
Clean minor spots
They charged for every little thing. It was a vacant home and was easy. The bill was $100 more than I thought it was.