Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84552 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2016 — Rated 10 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans carpet well and love the fluffing technique used to restore thickness look and appeal.

Report a concern   August 12, 2016 — Rated 5 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Workers arrived before scheduled time. They had already done their work, but it wasn't carpet wasn't very clean in places and they had to redo. They cleaned rugs in guest bathroom that wasn't suppose to be done, left them wet so I had to wash and dry them. It doesn't look like they cleaned the master bedroom closet. I believe I was greatly overcharged.

Report a concern   August 12, 2016 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green,Friendly, no chemical products.

Report a concern   August 12, 2016 — Rated 10 out of 10 by Valda Bowdoin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You stood by your services. I had a problem with a few spots showing up. Your representative called and made an appointment to come out and take care of those. This is the kind of service we appreciate.

Report a concern   August 12, 2016 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Omid,
I just looked over the invoice and I understand how you have it issued! I apologize for the inconvenience, however, I appreciate you taking the time to go over it with me!
You have cleared up any issues I had! Thank you!

Report a concern   August 12, 2016 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets, fast service, friendly worker👍

Report a concern   August 12, 2016 — Rated 0 out of 10 by L.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I responded to the email offering existing clients three rooms for $99 and free tile cleaning. I didn't get either. I have called numerous times the past few days trying to get this issue resolved. however I've been unsuccessful in speaking to anyone. Clearly this is a communication problem. I am certain you are a business of your word and will honor your promotion and consider crediting my account accordingly. my number is Phone number removed if you need to talk to me, thank you

Report a concern   August 12, 2016 — Rated 9 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

nothing

Report a concern   August 12, 2016 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the excellent carpet cleaning services performed by Darwin. He arrived promptly and has a great knowledge of and expertise in carpet cleaning. Great Job!

Report a concern   August 12, 2016 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service, easy to schedule appointments, service provided meets the home needs.

Report a concern   August 12, 2016 — Rated 10 out of 10 by Joanna Whitten Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there is no smell associated with the cleaning. I was a bit uncomfortable with the air duct cleaning guy trying to "sell" me on additional services I did not need. The carpet cleaning guys were terrific.

Report a concern   August 12, 2016 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you didn't use soap or chemicals;
there is a sealant which I had never been offered prior;
cost was reasonable;
tech, Josh, was definite p r plus.

Report a concern   August 12, 2016 — Rated 0 out of 10 by H.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We ordered carpet re-stretching, when the tech arrived he said the carpet was too old and didn't think it would do any good. I appreciate his honesty but if we had some one from your company come out and look at it before hand it would have saved us a lot of time emptying the rooms we thought were going to be done. Then while he was cleaning the grout the high pressure line on the equipment burst and flooded the dining room. The tech and I used towels to wipe down the walls and furniture and he cleaned up the water. The next morning the carpet was still very wet. I was worried about mold and mildew in the carpet so I called and you sent another tech who sprayed an anti microbial and set up a powerful noisy fan. This just has nor been a good experience for us at all.

Report a concern   August 12, 2016 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quality, price

Report a concern   August 12, 2016 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floors look great and your rep, Josh, was very courteous and professional.

Report a concern   August 12, 2016 — Rated 10 out of 10 by J.O.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price for technology, thank you!!!

Report a concern   August 12, 2016 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work and are natural.

Report a concern   August 12, 2016 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your people and the results.

Report a concern   August 11, 2016 — Rated 10 out of 10 by W.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean when done.

Report a concern   August 11, 2016 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good products/ service was great. Joe did an excellent job!

Report a concern   August 11, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a great job and everything is clean! The carpet is old, but feels good underfoot!

Report a concern   August 11, 2016 — Rated 6 out of 10 by R.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Communication about appointments, less waiting window, more than one tech makes the process faster,

Report a concern   August 11, 2016 — Rated 5 out of 10 by V.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are several "new" spots on my carpet which must have been caused from the solution. Otherwise, I was pleased with the promptness of the service and the service man. After it dried, I found these spots and can't figure it out.

Report a concern   August 11, 2016 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seth was great--and a good up-seller!

Report a concern   August 11, 2016 — Rated 10 out of 10 by L.O.L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service people are well trained, and answer any questions.

Report a concern   August 11, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and friendly service, non-chemical cleaning, quick drying.

Report a concern   August 11, 2016 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph did an outstanding job! I would definitely recommend Zerorez!

Report a concern   August 11, 2016 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, clean, clean! Very polite and knowledgeable technician.

Report a concern   August 11, 2016 — Rated 10 out of 10 by E.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemical residue or odors. Cleaning person was very thorough.

Report a concern   August 11, 2016 — Rated 10 out of 10 by Mary Parampottil Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was done quickly, effectively, efficiently...knowledgeable staff was patient with questions and overall the system works!


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