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based on 85457 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great! The carpet feels like it has a weird film on the top. Like maybe it wasn't rinsed off all the way? I'm not sure but I paid almost $300 to have them cleaned and they don't feel clean. I called today and left a message but haven't heard back from anybody yet.
They clean very well and does not attract dirt.
Kyle was very professional and customer friendly.
Upfront with explaining options and related cost
Technician was friendly and professional. Carpet cleaning came out very good.
👍👍👍👍
very thorough
Customer Service was fantastic! The rooms look awesome but the representative was amazing!
No chemicals are used.
I liked how clearly the fee structure was explained when I scheduled the appointment and how friendly & professional Joe (our Service Tech) was.
Professional and friendly t technician (Luis Ramirez). We like the zerorez process - no chemicals. Luis did a great job on our tile.
Exceptional!! It was fast and left my carpet very clean. Good customer service. The rep was very nice and didn't try to talk me into needing to pay more.
You need to have someone follow-up after the techs to make sure they are following all procedures and best practices. If there is an issue of not being able to get a coffee stain out then the tech should let the customer know. I had two branches cleaned on Saturday and you can tell the branch where the Branch Manager stayed with your tech and which branch the manager left and came back later to lock up.
It really didn't clean the carpet. Maybe sanitized it but did not clean much. In fact the hoses drug through my flower beds and into my home caused more dirt entry than the cleaning helped. This was a trial to see if your service was worth it. It was not. The tech that did the cleaning was the only bright spot, very nice guy.
I also did not receive the $50 gift card to Estilo Gaucho, why?
The innovative technology that doesn't harm the carpet
Your techs are always friendly and efficient
No funny smells which irritate my allergies.
The technician was professional, helpful, friendly, and did a great job. The type of cleaning worked very well on my carpet and it had been several years since I had it professionally cleaned. I'm very happy!
My seventeen year old carpet may not look brand new, but it doesn't look seventeen. And thanks to the pet treatment, the entire house smells fresher and clean.
Service Technician was excellent! He did a great job and was very knowledgeable about carpet care and your products.
He did a great job
Performed good work, cost was reasonable.
No sticky residue
Fast, professional, odorless:
Excellent job of cleaning my light colored carpet (even the pet accident areas).
Louis, the technician, was great. He explained the process and checked with me several times to make sure I was pleased with the results.
Great customer service, no chemicals.
How quickly you scheduled your technician. The technician, "Devon", was extremely nice and answered all of our questions.
carpet not left soaking wet
Mr. Henderson was very professional and did a wonderful job.
Zerorez always does a great job. I live the fact that it leaves zero residue on my carpet. Their staff is always professional and friendly.
Easy in easy out, no pressure sales.
Dedicated employees. Professional