- Phone: (214) 372-5326
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based on 85004 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was charged $25 for a bathroom carpet cleaning which was not done because the bathroom is all tiles and no carpet. This mistake would not have happened if you allow customers to review the charges before the credit card is slided. Also, the ad says that I will get a $50 gift card for dining in a Brazil restaurant. The cleaning person told me the gift card would be emailed to me but I haven't received the email two days after the job was done.
That it is chemical free.
Prompt arrival, stain removal, and great looking carpet.
Professional team, clear explanations, good results, no pressure
I like that there is no soap or detergent left on the carpet after a cleaning.
Joshua was great! I'd rate our experience an 11 if I could!
you feel good when your carpets are soooooo clean
Eric did a great job, above and beyond! Thanks.
The health and safety benefits of being green.
No detergent
More expertise on getting the grease stain out. It's not any better.
No harsh chemicals
I like the smell of my home after cleaning the carpet and I like the FEEL of the carpet!
Quick and very clean
On time
Quality of work
Professional employee
The service was amazing. Robert, the technician, was meticulous, knowledgeable, and thorough. My home looks and smells great. I would highly recommend Zerorez for any and all carpet, upholstery and tile needs.
Very professional
We love that there was no chemical odor and carpets dried fairly quickly. Our Service Tech was very professional and set reasonable expectations for cleaning results. It had been a while having our carpets professionally and very satisfied with the end results.
The carpets looked great after cleaning
Your technitions are top notch as well as your products
Chris and Eric were great.
Carpet is as clean as possible.
I have already told several friends.
quick and easy, very professional staff
Your representatives are very professional and knowledgeable.
Michael did a great job! I love that there was zero odor and no crunchy carpets!
Ron was very easy to work with and Edward was very good at his job...
Left a spot. Marred door trim.
Speedy
Mark, was very knowledgeable about all your products and services. Mark did a great job!
Can't comment on the products yet as it hasn't been long enough to judge the results. The Service Tech was very friendly, offered to help with moving things, and didn't complain at all. Often service techs show how much they dislike their job in their body language.
Your reservations system has a long way to go. They don't really know what you do, how you do it, or how long it will take. They don't know how long it takes to dry. They say you'll be called 24-48 hours before your appointment, but I wasn't. They can't guarantee a time window, even when calling days ahead. They say you can request a time window, but my request wasn't honored. The call center needs lots of work and training. They don't represent you well. If your website was better/clearer/more easy to navigate, there wouldn't be a need for the call center to be better, but it isn't.