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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I AM SO IMPRESSED WITH THE RESULTS OF YOUR SERVICES. I THOUGHT THAT I WOULD HAVE TO REPLACE MY CARPET BECAUSE OF BAD STAINS. I SAW YOUR DEMONSTRATION ON GOOD MORNING TEXAS, WFAA 8,AND GAVE ZEROREZ A CALL. I CAN SAY WITHOUT A DOUBT THAT I AM 100% THRILLED AT THE RESULTS.I PLAN TO HAVE OTHER ROOMS OF MY HOME CLEANED BY ZEROREZ. YOU ARE THE BEST!! -DBD-
Great clean, professional people who contact you and arrive when promised
Very understanding and explain what they are doing and what the product do. And very polite and courtesy.
Promptness
Vey much
The tec that came to my house was great. He did an awesome job , and the products used were really good
All of them!
The technician went out of his way to do an excellent and thorough job.
Communication on the phone staff - our tech was great.
The way it seems to really do a deep cleaning and gets tough stains out
I think I was expecting a great miracle, but with carpet as old as mine, it couldn't be done. The man who came to clean was very good, worked hard and really tried. My carpet doesn't look that great but it feels clean. Thank you for trying.
My carpets look and feel amazing!
Employees are very polite, do an excellent job, waiting time is quick after treatment, and no mess left behind. They don't always follow through and clean tile or send promised gift card.
I like the way it cleans the carpet,&I really felt my guy was awesome.He was friendly,professional, & very thorough☺
None of the stains were removed.
There weren't any of the high traffic areas, or stains that looked any different. (not at all). I expected the "dirty" looking places to look cleaner, or at least lighter. And it looked like they didn't go to the edges of the wall. The carpet is darker there all through the house. My son was going to rent a steam cleaner and do it ourselves , but I told him a professional would make the carpet look nicer. I was wrong.
Our carpet feels very soft after being cleaned by Zeroez.
Zerorez employee was professional and efficient. Our carpets were cleaned very well despite several pet stains.
The technician was friendly and professional.
The carpets are clean and you don't use soaps.
Excellent service. The person was very nice and worked in a very
Professional manner.
I wouldn't utilize Zerorez if it didn't offer and effective and exceptional product; but what makes you all exceptional is your team- the professionalism, responsiveness, and engagement exemplified by everyone from the rep scheduling our service to the techs.
I like the fact that the company is so dedicated to being 'green' and not using unhealthy products for carpet cleaning. I appreciated the fact that the technician arrived on time, was very knowledgeable, inspected the carpet thoroughly throughout the house and then explained in detail what he would do to take care of any problem areas. He was professional, courteous, and did a great job. Having used your company before, I have recommended it to a number of friends in the Denton area. Thank you very much. Name removed
It is a wonderful service
You guys ALWAYS do the best job in carpet cleaning. This visit was actually better than all the previous ones as my technician was superb! He was prompt, courteous, communicative, and he did what I asked without the annoying hassle of an up-sell! That's a 10 in my books. Please send him every trip out. Heck, I might be inclined to have my carpets cleaned more regularly if the experience is always like this!
Professional service and our carpets look fantastic! TY!
You use no soap products just water.
The provider was kind and explained the process well.
I was very satisfied with the result of my service and our technician was very helpful, friendly and cordial. The only issue we had would be pricing. It cost me almost twice the amount then I've ever paid for carpet cleaning and didn't have the entire house done. Maybe reevaluate your cost of services compared to other companies to help the consumer to better choose. Thank you!
We are trying the new micro seal. Very excited to see how well this does for our carpet. Eric was great and professional.