Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84551 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2016 — Rated 10 out of 10 by Patrick Porowski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gentlemen did a great job

Report a concern   September 26, 2016 — Rated 0 out of 10 by M.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

too expensive

Report a concern   September 26, 2016 — Rated 9 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service representatives were very informative and committed to quality work.

Report a concern   September 26, 2016 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician. Leaves my carpets and upholstery clean and ready to meet the next onslot!
Have only used Zerorez for several years now.
Tried to get you to come to Mabank to do a lake house. Had to replace the carpet instead.

Report a concern   September 26, 2016 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero chemicals. Disinfects. Dries quickly.

Report a concern   September 26, 2016 — Rated 10 out of 10 by Dolores Mellick Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was outstanding and the tech (Darwin Harrison) we have used twice before was topnotch.

Report a concern   September 26, 2016 — Rated 9 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was personable efficient and effective

Report a concern   September 26, 2016 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employee that cleaned our carpet was fantastic! Carpets look great.

Report a concern   September 26, 2016 — Rated 10 out of 10 by Cristina Lupeon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaners were really good about explaining everything before and after. They ensured I was happy with the service when they were done and went above and beyond in the service they provided. I'll definitely be using them again.

Report a concern   September 26, 2016 — Rated 8 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Price better explained.

explation on when the gift card will be delivered.

Report a concern   September 26, 2016 — Rated 10 out of 10 by V.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very happy with the carpet cleaning and recommend the fiber protectant. The last time I had the carpets cleaned and the fiber protectant applied was two years ago and it held up very well!!!

Report a concern   September 26, 2016 — Rated 2 out of 10 by T.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was wonderful and helpful. He warned me that the carpet will not be completely clean and it wasn't. I was expecting the carpet to actually be cleaner - traffic areas still very evident.

Again - The TECH was awesome... just disappointed with the results.

The tile however looks great.

Report a concern   September 26, 2016 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompness and ease of task.

Report a concern   September 25, 2016 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tried another carpet.cleaning company after a bad experience with Zerotez but Aaron put my faith back in the company and Zerorez Dallas

Report a concern   September 25, 2016 — Rated 10 out of 10 by Kathy Gammill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jimmy was awesome!!! Really appreciated all the time & attention that he spent on our home. I will be scheduling the rest of my house to be done next week, after seeing everthing in the blue light I am totally disgusted 😔Also really like that you are a Christian company

Report a concern   September 25, 2016 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean with no odor, and dries very quickly

Report a concern   September 25, 2016 — Rated 10 out of 10 by Nancy Friedman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman how did the work was on time, knowledgable, friendly, and helpful.

Report a concern   September 25, 2016 — Rated 8 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Wash your truck!!!!

Report a concern   September 25, 2016 — Rated 10 out of 10 by Patricia Browning Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You really get the carpet clean, and it didn't take forever to get an appointment with you. You give excellent servicde

Report a concern   September 25, 2016 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process is 100 times better than other carpet cleaning companies!

Report a concern   September 25, 2016 — Rated 10 out of 10 by Shannon Havens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite, timely employees and my carpet looks amazing.

Report a concern   September 25, 2016 — Rated 7 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be upfront with customers about extra charges for stain removal and other treatments.My technician was very nice, but a little messy on my non-carpeted floors.

Report a concern   September 25, 2016 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Treatment is effective. Service is thorough. Technician is friendly, knowledgable and respectful.

Report a concern   September 25, 2016 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removes all stains

Report a concern   September 25, 2016 — Rated 10 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact the the products used do not leave a film on our carpet. I also appreciate the fact that they are very easy to get an appointment with.

Report a concern   September 25, 2016 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how well the carpet gets cleaned!

Report a concern   September 25, 2016 — Rated 1 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet didn't smell fresh after cleaning. Looks different, doesn't fluff as well. Called back, someone came out and said he smelled urinary on carpet and offered pet treatment. I declined, just wanted it recleaned. He didn't seem willing, just a bad vibe from him. Maybe personality conflict, I'm not sure. Won't be using zerorez again

Report a concern   September 25, 2016 — Rated 6 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was on time and very polite. However the areas that received the precleaning solution required almost 24 hours to dry and ended up feeling like there was a film on them after they dried. The next day I vacuumed all spaces again pulling up a lot in my vacuum and then I recleaned the pre cleaned solution areas with just water in my carpet cleaner. Four hours later after those areas dried again they felt better. Also after technician left I realized I did not receive the estilo steakhouse gift card.

Report a concern   September 25, 2016 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and did a beautiful job of cleaning rugs and floors.

Report a concern   September 24, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm very pleased with the results of our recent cleaning. I'm just hoping the stains don't start to reappear.


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