Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85003 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technician. Carpets clean without scummy residue

Report a concern   October 19, 2016 — Rated 7 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not very good at spot cleaning. And then charge too much for that even if it fails.

Report a concern   October 19, 2016 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets always look and smell great after Zerorez has cleaned them. Years ago, I used whatever carpet cleaning company was the cheapest. As a result, stains would reappear after a few weeks in the same spots - but not with Zerorez. Thanks!

Report a concern   October 19, 2016 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician. Very thorough and professional. The cleaning was great

Report a concern   October 19, 2016 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was very nice and did a great job cleaning carpet

Report a concern   October 18, 2016 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin did a great job! Carpet looks like new. Thank you!!

Report a concern   October 18, 2016 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of the technician.

Report a concern   October 18, 2016 — Rated 10 out of 10 by L.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally clean. Prompt service
The technician was professional, friendly
And courteous

Report a concern   October 18, 2016 — Rated 10 out of 10 by Sherri Horbath Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service performed was exceptional. Your employee was very friendly and informative.
He made the process easy to understand and worked hard to make sure we were happy with the end result.

Report a concern   October 18, 2016 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look great.

Report a concern   October 18, 2016 — Rated 4 out of 10 by V.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I think the carpets are great, but the biggest purpose for me contacting ZeroRez was for our tile and grout. There is no change in our tile and grout, and frankly on Monday we followed up with our own solution of vinager and water and it did a better job than the solution/water utilized by ZeroRez. We paid over $300 to have the tiles cleaned, and don't feel like it was worth our money at all. We were very disappointed in this aspect of the cleaning. Our tech was very nice and informative, but mostly on the carpet. Didn't say much about the tile other than to give it an hour to dry.

Report a concern   October 18, 2016 — Rated 9 out of 10 by Kristy Hawthorne Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and friendly

Report a concern   October 18, 2016 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technician, courteous, informative. Carpet looks good. Have already been spreading the word about your services.

Report a concern   October 18, 2016 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was very knowledgeable and explained all procedures thoroughly. Carpet looks much improved!

Report a concern   October 18, 2016 — Rated 6 out of 10 by S.T.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No call to set up appointment. No call to confirm appointment

Report a concern   October 18, 2016 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick efficient clean - pleasant service technician

Report a concern   October 18, 2016 — Rated 10 out of 10 by Z.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Able to get high traffic area very clean.

Report a concern   October 18, 2016 — Rated 9 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came to my house provided excellent service!

Report a concern   October 18, 2016 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent servicemen and service! Very tidy and always on time!

Report a concern   October 18, 2016 — Rated 9 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time and friendly technician

Report a concern   October 18, 2016 — Rated 10 out of 10 by Gary Pool Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very helpful. My carpet is as clean as I ever remember seeing it. Thank you, Josh.

Report a concern   October 18, 2016 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and a terrific job by the technician that handled my carpet cleaning.

Report a concern   October 18, 2016 — Rated 2 out of 10 by J.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wasn't home when he came to clean but my husband was and the quote I was given and what he charged was over 100 different. He did a poor job in my daughters room and was done in 35 min.

didn't feel like we received a good service

Report a concern   October 18, 2016 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and knowledgeable.

Report a concern   October 18, 2016 — Rated 6 out of 10 by T.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet still have dark spots on it and the tile area that was done, had water all over it and I had to wipe it up myself. I have had you clean my floors for many years. I was still not happy about the service. I know your company is better than that.

Report a concern   October 18, 2016 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are the only company I will sue for me carpets. Used Zerorez at my home and now using you in the apartment I rent. Carpet is cleaner, stays cleaner longer and Zerorez gets out stains better than any other carpet cleaners I have used over 50 plus years.

Report a concern   October 18, 2016 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was professional, quick and friendly. My carpets look and smell wonderful.

Report a concern   October 18, 2016 — Rated 10 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable and friendly. The actual service was fast and dried quickly without leaving a sticky feel on the carpet.

Report a concern   October 17, 2016 — Rated 9 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the technician's work and his professionalism (Joshua?). He did not a great job and he did not try to oversell me services. I also like the system that is used to clean my carpets.

Report a concern   October 17, 2016 — Rated 7 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The tech was very professional and courteous. However, the only complaint I have on my last two cleanings by Zerorez is that the technicians do a room in 5 minutes. It seems very rushed and quick. I had one technician about 2 years ago that took his time and did a very thorough job in every room. I was very impressed with the time he took to really go over every inch of the carpet. He was excellent. I wish they all went slow and did it thoroughly instead of rushing to get done.


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