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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very professional service, however, I did not receive my $50 steakhouse certificate or card, whichever it was.
Very professional.
The attention to detail
The sales person, Roderick, was very professional in explaining the process of the cleaning product and service. It was informational without being condescending or overly-familiar.
A lot pricier than advertised. I just felt like I was getting robbed the whole time.
Service was great! Edwin Garza did a wonderful job explaining the process and I like that he was able to show us a before and after viewing of the carpet before he proceeded. I will very highly recommend Zerores! I'm very satisfied!
The carpets were very well cleaned. The tech was very professional and explained all services.
Very good at scheduling clients. Great at getting carpets really clean.
I like the fact zerorez does not use chemicals. Technician was very nice.
Jimmy was very nice, explained everything and used protection on our corners and wore shoe covers to not bring in more grime to our home. Thank you for sending him - he's great!
The tech did a great job in cleaning my carpet. It looks like new again after 11 years.
Fast service with great results
Very professional. Excellent job.
Very happy customer.
On time and completed the job in a timely and professional manner. Technician did his very best to get carpets clean.
Not as deep cleaned as we expected. Tile cleaning service didn't clean the tile very well.
Zerorez was late arriving for scheduled appointment. I scheduled between 10-12 but technician arrived at 12:45. I did receive a call letting me know but I still hadn't planned for such a late appointment. I had other things planned for the afternoon so I was a bit anxious for the technician to leave so I forgot to ask for (and the technician didn't offer) my free tile cleaning and the Estilo Gaucho gift card. Additionally, although some areas did look better, others looked worse after the carpets finished drying. In fact some new ones seemed to appear. Im not sure what that's about.
The ZeroRez process left my carpets clean and fluffy with no sticky residue. When the previous owner moved out, I found ugly stains in the living room carpet and was concerned they wouldn't come up. I'm happy to report that after your technician pretreated and cleaned those stains, they are gone. Thank you so much and I will be recommending you to my friends!
service was outstanding. the carpets are really clean.
I like the end result, the knowledgable service tech and how fast we were scheduled.
Cleaner, thorough
Service tech explained was very kind and professional. Carpet and floors look great.
On time, carpet looks better, people on phone were very helpful. technician was very good, polite, listened to what I wanted, didn't try to sell me any extras.
Late two times to the schedule time and the tech was really rude.
The ability to remove red wine stains and the carpet looks like new.
This was a follow up to a previous cleaning that we were not satisfied with, the carpets look great.
The technician was very thorough when explaining the process and kept me updated throughout.
on time, polite and friendly person who came to do the work.
The price was much higher than I was given to think. The tech told me the amount before I agreed to the treatment but I was always in a place where I couldn't hire someone else.
We were very pleased with our carpet cleaning. I'm not sure I remember his name.Maybe it was Jason. He was very nice and he took his time cleaning. We did not have a problem with residue like we had the last time. I will ask for him next time we get our carpet cleaned.
Took over 5 days to dry. Still waiting on my refund of 20% since he did not give me when he gave me my total. If I do not hear some back by today I will cal the Bibb.