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based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Aaron was very professional, great coomunicator and really took care of our house
Deep, thorough cleaning of our carpets!
You can still see some of the stained areas.
They took the customers interest in making sure they were happy with the job!
It was easy to get an appointment within a day
safe for the environment
The technicians Know their product very well. They inform you of what their going to do
and if you are interested will tell you of other services that are available if you are interested. We always get the extra spray they can put on your carpet and furniture which makes any spills or accidents very easy for you to clean up.
We have used Zerorez for the 13 years we have lived in our current house.
It turned out to be much more expensive that we thought from the coupon. The rooms are reasonable at $29. But $46 for a hall and $60 for the stairway is a little much. And $120 for the protectant really brings the price up. Upholstery cleaning is also high. The technician was friendly and did a great job --I like the process your company uses -- and he completed the work in 4 hours. But I do think that over $700 for 4 hours work, even considering overhead, is more than I can pay in the future and makes it difficult to make a hearty recommendation to my friends.
I am highly-highly sensitive to ANY scents which cld easily throw me n2 Asthma Attacks very easily. However I had no real bad reactions but had to keep fresh air. I xpect sam or betr qualit concern care/servic next x. Even the next dy & afterwards my carpets still looked & smelt clean & removed spots even high traffic areas. Ur rep guy didn't reap of smoke nor cologne/fragranc & he wanted me 2b plz.
As the Lord God Almighty will, I truly will use this service again & recommend it. May the Lord God Our Heavenly Father continue to Bless You w increase from the North South East & West
The professionalism of your staff and determination to provide the best service
A good customer service.
our carpets look much better and there is no chemical residue.
This last time, we didn't get the stains out. I didn't realize it until it dried. We have always gotten them out before.
Excellent!
I liked that Jay took his time to explain the process to us and even looked up our past experience with Zerorez. Our first experience was below average, but we wanted to give the company a second chance and it paid off. I look forward to using them in the future, as they did an excellent job the second time!!
Need to downplay the upselling although Jaylon did a great job.
Darwin was great
Knowlegable and friendly team to work with.
Customer service was great, the service technicians arrived in a timely manner and got the job done!
Keith who cleaned our home was knowledgeable, professional, and did an excellent job. Got up pet stains that were there before we moved in to this rental home.
There was no cover up smell afterwards. In other words no artificial sweet smell the young man who came was very professional and careful.
Technician was very professional and courteous. Carpet was very clean when he finished.
The product cleans good and company does a good job.
Trevor was very polite and professional. He did a great job.
The friendly and professional service.
Like that there's no soap products and even with berber carpet it dried quite quickly. Service man was very professional and polite.
I like the use of hot water vs. detergent/chemicals for cleaning.
The product is very well for being environmentaly friendly, talk about friendly and knowledgeable was our carpet man.keep up the great work
Great product and personable technician
Offer the scented "pet treatment" as part of your package. The only room I could tell any improvement was the room I spent $60 extra dollars to have "treated."