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based on 85003 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Responsive to quick turnaround. Technician was efficient and pleasant.
clean carpet when finished
Very professional
Professional and friendly technician
Well I have used your company in the past and just love that the carpet looks as if it is brand new. The product is free of chemicals so the old stains don't come back and are healthy.
Puddles of water left on all the tile areas i had cleaned. Had to go back and clean all of it because it left water spots
Excellent service. My carpet is cleaner and stays that way longer than when I used other companies. Their personnel are very professional and efficient. Thanks, Zerorez!
The man cleaning the carpet was very professional and the carpets are very clean. I am very happy with the service.
The Texh was very good. He explained everything and I was comfortable that he wasn't trying to yodel me.
I like that there's no residue. I feel like my carpets and floors are cleaner than if I used another company that uses other chemicals.
I normally like the quality of the work done, the friendly and professional demeanor of the associates and the price.
Gets the carpet cleaner & fresher than anything or anyone else. The Technician, Seth, he was just the BEST !!! He really listened to me & REALLY cleaned that carpet!! Out of a 1-10, he gets a 12 Thank you
The carpet did not get as clean as I anticipated. I had complaints that the carpet did not look clean and had spots.
When I paid for the tile cleaning he did not do any of the bathrooms. Plus, there a lot of spots he missed on the grout work.
I like the fact that your product is environmentally clean. I also wish acknowledge Darwin Harrison. Darwin is an outstanding technician and he is one that I will continue to request in the future.
Cleans really well.
Prompt and did a great job.
Everything!
Wow - I can't say enough about what a terriific job your tech did. He was polite, efficient and did a tremendous job. My carpets and tile look like new. Thanks!!
This was a very positive experience! Trevor came out from Zerorez, explained the process, offered choices and proceeded to do a fine job on the carpets. I appreciate his ability to pay attention to the details. I will be calling back next year to have my carpets cleaned on a yearly basis. This company stands behind their product. Excellent job Zerorez!!!
Lori Hicks
Allen, Texas
Eric was prompt, courteous and knowledgeable. He worked quickly, but did a great job.
Technician was lazy. This was our second use of zerorez and the first technician we had in 2016 was wonderful! This time is was ready to send this guy away but my husband talked me out of it. He came in spent 30 minutes trying to upscale me on tile cleaning that I said was not in our budget numerous times. $180 total for the carpet, $475 for tile?!! No thanks! He FINALLY started pretreating the carpet and while doing this continued to ask "if I'm sure I don't want to do the tile" then after spraying down all the carpet he hooks up the cleaning vac and starts cleaning the carpet! So I say to him wait are you not doing the pile lift?! He looks at me with a look that's like uh what? So I say again "aren't you supposed to do the pile lift first and then clean? ALL HE SAYS IS "ok" and then literally spends a whole 15 seconds using the pile lift machine on a 23 foot large living room covered in carpet. As a result of his laziness the carpet is nowhere near as nice as it was the first time we used the company. Very unhappy with this service.
The person who came to my house. Gave an excellent service. My carpet looked like NEW!.
I will recommend you guys to all my friends.
Marita Williams.
Professionals and effective
Tech could do better job on area rugs
My expectations were far exceeded. I am extremely satisfied. Your service man Seth was very knowledgeable, courteous and very professional.
No residue is left
Good services Good price
I was extremely happy from the effort by the cleaning specialist to the results.
Rep worked very hard to get the stains out of our new carpet!