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based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wish all companies provided this quality of service. On time, courteous, competent service personnel, reasonable prices, good results.
First and foremost would be the technician. J.L. Wallace came into our home and was respectful, professional and courteous. He was also very knowledgeable in explaining the Zerorez cleaning process. The carpets look great and we would definitely use Zerorez again in the future. Thank you.
Fast and friendly service!
Some stains came back after the carpet totally dried.
Great customer service, prompt and friendly. My service was excellent! He did a thorough job and explained the advantages of using zerorez professionally and showed me the difference between the cleaning of a rug that was "cleaned" a few hours prior by another company. The amount of dust they left behind was just crazy. Their truck broke down and zerorez saved the day. Came out same day and didn't a great job. My wife came home and was so impressed! I will always call zerorez from now on.
No chemicals.
Technician was great.
The people you hire.
They don't smell. The guy did a good job and went over some extra spots for us. He also did the tile floor and it looks great.
Healthy way to clean
Quick, on time and call ahead. Provider was very thorough and friendly
I was very impressed with the quick response to set up an appointment. Zerorez has a great reputation within my neighborhood and I would call again for future needs.
I have always been pleased with the service and the results.
On time, on schedule, the cleaning was done professionally but personably and done well. Thanks again.
My carpets are so clean and nice. No residue or stains coming back.
Quality and customer service was excellent.
My carpets looked very clean and Paul got several stains removed for me. I want to give Paul a 10. He was very polite and did an excellent job.
The friendliness of the techs and the quality of the services.
I do have one question - the tech was SEVERAL hours late due to several things, including skipping my appt. I was told by the dispatch that there would be either a $25 discount or gift and this was not done on my invoice. What did she mean?
Dave was great
No one called to provide the window of arrival, although they claimed they did and couldn't leave a message. Not true, we have a message machine and were home the entire weekend and day before the appt. I had to call. Phone person definitely reading from script and not too personable.
I have used Zero Rez twice previously and they always vacuumed and moved furniture and put little foam pieces under the furniture legs. This time only one small guy arrived so no furniture was moved that we hadn't already moved. He was done with 3 rooms in less than 2 hours. I am watching a particular dirty spot to see if they will need to return within the 30 day warranty period. Don't know if there is a difference in Zerorez Dallas or Zerorez Plano, or if there even is a Zerorez Plano, but next time I'll look for one in Plano, IF I decide to try them again.
good service
You could show the infrared light on the carpet after the technition is finished
No chemicals
The quality of cleanliness.
Greg did an awesome job! His 25 years of experience was a great help as he easly corrected several problem spots on both the carpet and tile. He was also easy to work with and very professional!
nice technician. In and out quickly and carpet looks good.
Prompt, good job done, Jay was courteous and informative.
timeframe was not met
On time and did a good job.
They work and my tech was very knowledgeable
Great way of carpet cleaning!