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based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean and courteous
My carpet looks so much better! Friendly service too!
I was very pleased with the work done on my carpet. Quick
and efficient.
Service was fast, friendly and great quality for the price.
Appears to have damaged the nap of the rugs.
Very happy with service provided. My carpets look brand new! Technician was professional and knowledgeable about product and detail.
No chemicals. I have sensitivities.
The products are environmentally safe yet they get my carpet clean!! First time I've had Josh! He was fantastic!! He took the time to make sure my carpet was clean! We were anticipating having to get new carpet soon since it's close to 20 years old but after Josh got done with it, we'll probably keep it another couple years! Thank you, Josh!!
Josh was wonderful. Explained everything to me. Like that there is no residue left behind.
Figure out a way to get rid of a coffee stain. The tech you sent was excellent.
clean, no soapy residue
Absence of harsh chemicals
The service representative does an outstanding job cleaning the carpet. He was very professional and he greeted us with a smile and knew us by our names!!! What I love about zerorez is their impeccable service from booking your appointment to rep that does the job !!! I have recommended this service because it's the BEST carpet cleaning service out there!!! Old carpet becomes like new again!!!!! Many thanks!!!!!
The technician was very professional. I give him a 10. But was disappointed that the carpet didn't look any cleaner when he was finished.
Very effective cleaning
Technician Eric explained the entire process & went above & beyond
Jay explained everything great device.
Removed my tomato soup stain and leaves NO smelly mildew from water.
No heavy detergents used
On time, professional, great job.
They always go-the-extra-mile to make sure customer service.
Was very happy with my floors, especially the time. They were also very friendly. My only complaint is they scratched several doorways and things with their machine.
No residue is left in the fabric and it's non-toxic. Also, very professional staff and representatives.
The person who cleaned my carpet was great. I did have a shag rug that was treated due to pet urine odor. The treatment did not remove all the odor. That is my only concern.
The cleaning process did not remove dirt near door bottoms and in traffic areas very well.
The technician talked to my husband about a $2000.00 quote for services. He told the technician to provide the service that I had requested. The technician then called me, told me the same thing and presented a $2000.00 quote for services. I told him the same thing as my husband. I could replace the carpet cheaper than $2000.00. One no is plenty. Also, I was upposed to receive 100 sq ft of tile cleaned free and didn't get it. Last year the technician cleaned my medium sized entry rug instead.
I like your company, I will use them again, you just need to know that no is only necessary once and to provide all of the services that are included.
The green cleaning and friendliness of staff
No harsh chemicals! It smelled clean and fresh instead of toxic, but still got all the stains and spots out. He was very thorough and even cleaned part of our kitchen grout for free. Awesome experience!
great technicians and great servicer
The lady who took my order did not accurately inform me of the specials available. When the cleaner arrived, he pointed out that rather than getting 3 rooms cleaned for $99, I was getting 2 carpeted rooms and only 100 sq feet of tile cleaned for that price. The lady who took my order said the tile room would be included in the $99 special, but never mentioned it was limited to only a mere 100 sq feet. Ended up costing an extra $300 (which the cleaner helped adjust down to an extra $200) to get the tile room cleaned. It felt deceitful. The cleaning process itself was great, and the cleaner was very courteous. I was also pleased that you were able to schedule me on short notice.