- Phone: (214) 372-5326
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based on 84548 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I do not know how you do it, but IT WORKS!
Service was the best. Honesty courteous and prompt.
It cleans rugs
Very professional - excellent people skills and did a great job
Ricardo was prompt and courteous.
NPS = EPS, I like that you keep your surveys super brief and the service is lightening quick, but thorough!
Prompt efficient service
I like the pet friendly no chemicals
Great customer service and thorough explanation of the treatment and options.
I was satisfied with the work and the employee JL. I also like the the effort to keep me informed on arrival time.
This technician was very professional and willing to do a great job.
Carpet cleaning
Good service. On time.
On time, clean, flexible with adding or changing service request, checked with me each step of the way.
Dried quickly; not sure it was any cleaner than other cleaning techniques.
The clean feel and smell after you leave.
The best carpet cleaning company by a mile!!! Carpet is so clean and no upselling. Friendly technicians that love working for your company. Love the fact that you don't use chemicals! You are the only carpet cleaning company we will ever use. Thank you!
Results. Thank you!
Do not use soaps and dry quickly
Nice and came same day I called in
Your service guy was polite and professional. Eric did an awesome job.
The tech spent more time trying to sell me extras, then wanted to cut a deal. I kept saying no, just clean the carpet. When he showed me the price, I wrote the check to ZeroRez & gave it to him. Then he said I need to give him a personal check for deodorizing. I said you told me the price, and no way am I going to write you a check for $40. I was alone and felt pressured. Overall it was not a good experience, and I will not use your service again, nor recommend ZeroRez.
Spoke with technician before carpets were cleaned regarding pets. I had asked for consult on possible pet treatment. His black light wasn't working. He said we did not need it. However, the carpets do not smell any better at all. I had mentioned when I called to schedule service that we have waterproof padding and scheduler said she was making note for the technician. Not sure if this matters when cleaning, but our carpets smell terrible. Worse than before we had them cleaned. The technician told me before cleaning that pet odors do not come out of carpets. I heard on the radio just this morning that your radio advertisement was promoting odors will come out when cleaned. So I'm confused. Also, we did not receive the jewelry gift card. Not a huge deal, but still, if you are going to offer it, I think it should have been left with us at the time of service. The technician was friendly. The actual service was not something I would pay for again.
The tech was very professional and made sure I was happy with the service.
Great service, friendly technicians, very clean final product.
Fast drying time, great customer service.
Great customer service and Seth explained everything to me prior to starting.
My technician, Julian, was awesome. He was very respectful and wanted to make sure that I was satisfied with the work he was doing. He called me to inspect at different stages so that I could see what he was doing and asked if I had any questions. He did an excellent job. He was a very nice young man. I was very pleased with the results. If I get Zerorez out again, I will request Julian by name.
The gentlemen that did my house were nice, prompt, sincere and did a great job!
The cleaner who came not only resembled Ed Sheerin,who's name is Tyler, he was respectful, polite, and explained why the "spots" in the carpet would come back after about 6 months. I kind of knew why, but it was nice for the honesty instead of trying to get me to spend more money on something that can not be changed unless I pull it up.