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based on 85002 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Although my most recent cleaning was not satisfactory, usually I am very impressed with how my carpet looks. I will still continue to use Zerorez unless the job at my next appointment is also unsatisfactory.
Service Tech was great. Did a good job. Cleaned up after himself. Will definitely use again. Only negative price was off by $300 form the phine quote. i wasnt happy about that. Wish the phone rep would have been a little more accurate. She quoted me 150 and service tech quoted me 475. Big difference. I actually had to remove some services I ordered as the phone rep misquoted the rate.
The service and the cleaning was exceptional!
I'm very satisfied with the service from the technicians that cleaned and stretched my carpets!
Thank you!
Effective service and professional people. Technician was thoughtful, knowledgeable and patient enough to explain things to me so I understood what i was purchasing.
Pricing was somewhat nebulous - employee had to call his boss; reminded me of buying a used car.
I loved the work that was done on my carpet ,mr. Guerrero did an excellent job he was very informative and detailed every step he was going to take to ensure the job was done quick but very well done. , thank you so much for the tech. That was appointed yo my home , i will b using your sevice again soon an will be asking for th sane technician , again a job well done!!!!
The young man who came to our house did a great job cleaning our carpets. Very pleased.
There was no detergent left in the carpet. The tech was willing to go over any spots left in the carpet more than once. The only thing I didn't like was the tech didn't offer to help us move a few large pieces such as the sofa back in place and put something under the legs of the furniture to protect the furniture legs from staining the carpet. My husband and myself were able to get the furniture back in place the next day.
I am always amazed at how willing to go the extra mile your employees are. I have never had the same technician but every time I feel like you send me your best guy! Thank you Zerorez for putting customer service back into the service industry!
The technician was very nice and quick.
Your people are your best asset. I always am surprised by there high level of customer service given by your employees.
They do a great job of cleaning carpets and getting rid of doggie odors!
Paul did a great job!. He was able to get all the animal spots out and it smelling great and excessive cat hair out of carpet. I also had candle wax in an area in one room - as the carpet dried I still have a little residual wax left. Not enough to have you come back. Very pleased. I would have you come back in the future. Thank you!! First name removed
Great service and works
On time, look very clean after complete, hardly any drying time.
thx!!
Good job and timely
I liked how easy it was to call and set up an appointment right away. The tech was knowledgeable and answered any questions I had. The process took very little time and our carpets looked like new!!
Professional service
everything was good
No chemicals, convenient schedules
Everything!
Awesome! Amazed with the results. I would not have believed it if I hadn't seen it myself. WOW! The representative was so helpful and honest. Thank you & God Bless your company. I have major chemical sensitivity and this was a perfect service for me. I will be calling to set up new appointment later this year.
Julian was very prompt, professional, friendly, offered suggestions, and did a great job of carpet, upholstery and tile cleaning! The carpet dried in 2-3 hours. I will definitely use them again and very definitely recommend Zerorez!!
I love the all natural - no chemicals cleaning process.
Customer Service is great! I had an issue with my last cleaning and you guys did not hesitate to correct in a timely manner. Thank you very much!
This was my first time to try Zerorez. I was unsure of the pricing going into it because I really only had one room that had carpeting. I was very happy with how the rug turned out. When I asked about the travertine in the bathroom the men weren't too sure it would do anything so I said OK and we did not clean it. We have a couch that needed cleaning so they said they would do that. It did not take long to clean it but when we looked at it the following day there was a 31/2 inch fray mark that looked the right size for the nozzle to have done. We are not 100% sure it was there before but don't think so. The pricing was vague. The $208 sounded reasonable for the time but when i saw the bill that was e mailed to me the couch was $150 of the amount! That seems like a lot for the little time spent especially when the fray mark was noticed. In closing, I am happy with the carpet and would have been happy with the couch if the mark was not there and still wonder if the travertine would have benefited from the cleaning. First name removed O'Neil Phone number removed
Chad was very nice and did a great job of cleaning my parents carpets on Sat., June 10th. The carpets looked great after he finished. They had never been cleaned.
My house felt clean after and the tech was professional
The second cleaning did improve the worst areas.
Carpet was very clean and fresh after cleaning. I cleaned it 3 times on Friday appointment and it looked weighed down from chemicals I used. Zerorez made it look like new.