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based on 85001 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used Zerorez for several years now, I won't use anyone else! The technicians are always very efficient and do a fabulous job. The carpets are over 10 years old and always look like brand new when they are finished!
The rooms are very clean with spots removed without a cleaning product smell.
I paid extra for 2 gallons of that special 'liquid' which didn't look all that special to me and didn't work. Cat pee smell as strong as ever.
The technician came in and got right to work making my carpets look clean and new again.
The carpet was very dirty. I head some doubts that out would come clean.
The technicians were very friendly and knowledgeable. They accessed the situation and told me that they would start with the dirtiest room and i would be able to see as they clean. I asked them to go over that room again for an extra $35 and i was pleased with the results. The other 3 rooms were not as dirty and came out pretty clean after cleaning. They were happy to go over worn areas so i could see that was as good as out gets.
This carpet is a short shag and fluffed up nicely. The carpet is about 11 years old.
I was very happy with the technicians. They answered all my questions and were pleasant and polite.
Your technician was friendly and informative when explaining the cleaning process. Especially appreciate no fragrance/odor after cleaning. Was shocked and amazed at results of tile cleaning! I had no idea the results would be so significant! Cost was also reasonable, especially for such a good job. Thanks
On time
Office called before driver showed up
Representative called with eta
Representative friendly, courteous and professional
Representative reviewed all areas first to determine needs
Representative setup and was done in 45 minutes with all 4 rooms
Checkout process was easy
Beyond the product itself, we love that our technician arrived on time and was extremely professional and courteous. It had been a while since our last service yet he took the time to look up our account and be familiar with the services we had done in the past so that he could provide great recommendations for our current treatment.
Quality job, tech was good to work with.
The technician was a professional and polite serviceman. He explained the process thoroughly. He was respectful of my belongings and my household. And best of all, my carpets are SO clean!! They look rejuvenated like I didn't think they could! I highly recommend zerorez to anyone needing some carpet cleaning.
very good
The technician did a great job. Arrived early and had a great attitude.
The serviceman was very efficient, helpful and courteous.
Zero residue.
The specialist that came to our house was wonderful! He was so polite and knowledgable. He went above and beyond. He spilled some of his water and cleaned a whole additional area because of the spill. The customer service he offered was excellent!
Your representative was so very knowledgeable and professional. He was able to remove a stain that I was sure could not be removed and I was so very impressed with his expertise! I did refer your company to a friend who used your services the same afternoon that we did!
Thank you for your usual fine service!
I love that they are environmentally friendly and don't actually use soap which can just stay in your carpet and cause further issues attracting dirt.
The team that seved us was great and did a great job.. We are pleased with the work. They were very respectful and a pleasure to have in our home. We give them a ten. 1038 Lakegrove Loop Midlothian Texas,
Ronni and Bryan Last name removed
Professional and quick.
My carpet didn't come clean at all. I was very disappointed in the process but the technician was excellent. He did his job as expected.
No surprise charges, knowledge of staff and prompt service.
All wa great as usual. Easy to set up an appt. Carpet tech always professional and helpful!!
Friendly efficient staff, good price. 10 out of 10
I love how clean my carpets look and feel. The staff is very polite and professional.
Your techs are hard working and do a great job.
Great customer service. Excellent results.
Technician was friendly and prompt, informed me of quote before service and in what order he would proceed so i knew where to avoid. Would use again, floors look great!
Kevin was informative and completed the job with excellent results
You'll made our dirty carpets like brand new. We appreciate the work of the individual who came out.
on time
explains procedure
does job and leaves