Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85002 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2017 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The overall process

Report a concern   June 10, 2017 — Rated 10 out of 10 by Kathy Abrahamson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are professional.
Work was done well.
Carpets are clean and don't take long to dry.
No residue left to attract dirt!

Report a concern   June 10, 2017 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, thorough, pleasant

Report a concern   June 10, 2017 — Rated 10 out of 10 by Kim Riley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well they clean and made the whole house smell great.

Report a concern   June 10, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and great results!

Report a concern   June 10, 2017 — Rated 8 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cost was very high

Report a concern   June 10, 2017 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen who came, were very courteous and explained everything they were doing. The work was done quickly and with good expertise. I am very pleased with the outcome. Thank you for your service and I am sure we will use you again.

Report a concern   June 10, 2017 — Rated 10 out of 10 by Kami Yamaguchi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your system of cleaning Carpets and tile are awesome . We couldn't be happier. I also want to mention the technician who came to our house. this technician spent 5 hours in our house cleaning our tiles and carpets in a new home we just bought. This technician worked every hour for those 5 hours. He did an awesome job and now this new home was made our home because of how well he cleaned our home. No longer has any reminiscence of the previous owner. Thank you all very much.

Report a concern   June 10, 2017 — Rated 6 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not 100% satisfied. The grout in the kitchen is splotchy and you can still see dirt on the carpet.

Report a concern   June 10, 2017 — Rated 0 out of 10 by T.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I replied back to an email from your company Friday, 6/10/2017 @ 7:55 p.m. with photos of the rug with the exact same stains on it and I have had no response.

I would like the rug cleaned to where there are no visible stains since it is only a month old. The guy that did the cleaning said there might be a slight hint of a stain but it looks exactly the same after it dried as it did prior to the "special" cleaning.

Report a concern   June 10, 2017 — Rated 10 out of 10 by Cheryl Lair Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleanest my carpet and tile have been in 20 years! Polite and responsible technician. Didn't get hit with a bunch of "add-ons"

Report a concern   June 10, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism and quality of product.

Report a concern   June 10, 2017 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you much for sending out the second man!

Report a concern   June 10, 2017 — Rated 6 out of 10 by K.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tile cleaning was great. Carpet cleaning stayed wet long after I was told it would be dry. Some stains were left. I thought the pet treatment was way too expensive. May check another company's price next time.

Report a concern   June 10, 2017 — Rated 10 out of 10 by James Treadwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy and Tristen were Terrific!! They were thorough and took their time doing a great job!! We were very satisfied!!

Report a concern   June 10, 2017 — Rated 8 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Closer attention to rug next to molding

Report a concern   June 10, 2017 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very good.

Report a concern   June 10, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are reliable with good communication and very professional technicians. JL was super

Report a concern   June 10, 2017 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

lack of chemicals

Report a concern   June 10, 2017 — Rated 10 out of 10 by L.A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, great job, on time, friendly

Report a concern   June 10, 2017 — Rated 10 out of 10 by I.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, great job

Report a concern   June 9, 2017 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technician, professional service. Thanks!

Report a concern   June 9, 2017 — Rated 5 out of 10 by E.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too expensive...

Report a concern   June 9, 2017 — Rated 10 out of 10 by Romy Becena Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly staff when setting schedule and Ricardo who did the work order was polite and did an awesome job explaining what was going to be done. And did a great job of explaining after completion. I did use a different company last year but the results this time including the tile cleaning was awesome.

Report a concern   June 9, 2017 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo was very professional and thorough!

Report a concern   June 9, 2017 — Rated 7 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

It was a little concerning that the tech requested to use the restroom and then stayed in there for over 15 minutes. Not to be crude but it was unpleasant and unprofessional. He did a good job though. We did not receive the gift card either.

Report a concern   June 9, 2017 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was VERY knowledgeable and so courteous! He did an awesome job. My husband and I could not have been more pleased with our decision to use ZeroRez and that ZeroRez was able to accommodate our short notice request to clean our carpet.

Report a concern   June 9, 2017 — Rated 7 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Jaylon did a really good job explaining the procedure. He also removed a stain that I thought would never come out. However, today I noticed a spot about the size of a salad plate on my first step that is extremely wrt and looks like something leaked. This spot was not there before the cleaning started. I will need to try to use my spot carpet cleaner to remove it. I also thought the darker edges of the carpet by the walls would have cleaned better. I didn't really know what to expect since I had never had carpets cleaned before this time.

Report a concern   June 9, 2017 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the process involved in getting the carpet cleaned. Service tech was very knowledgeable and polite.

Report a concern   June 9, 2017 — Rated 8 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Try to stick with the times that are set up.


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