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based on 85002 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Allergy friendly
The price was great and the technician was timely, professional and knowledgeable.
Environmentally friendly. Exceptional Customer Service!
Everything
Clean and green
I did feel there was a bit of upsell - and I did not understand the pricing. The calculations done on the person's phone, with comments of discounting that, replacing this with that, this fee times that, etc. I think that had I better understood the pricing (perhaps from something that I could have seen online or had handed to me), I would feel less this way. The floor cleaning was excellent. The rug cleaning was good. Stairs were ok. (but, admittedly, the stairs did have spills on them - so that is understandable.)
Very professional technicians and environmentally great!
The results were fantastic!!! My home looks clean again. Thank you
All techs were extremely kind. I was especially impressed with Julian. I also appreciated the call ahead when the first crew was running late and how quickly I was scheduled for a repeat when the cleaning was not complete. One suggestion I would make....and that prevented me from giving a 9 or 10 on the feedback...is to cover floor vents when cleaning the tiles in bathrooms. A few hours after the second cleaning I noticed a water spot below the floor vent on the first level (cleaning was done on second level). In addition the sensor for our window security was crackling as if water had entered it. We removed the sensor due to the water damage and and will need to replace it in addition to repainting the ceiling where the water damage occurred. Obviously water is tricky to determine cause, but we are pretty confident this issue was related. I plan to contact zerorez to provide this feedback by phone as well. Thank you.
A great job well done
Carpet cleaning is good .
Carpets cleaned well, no residue
Great service. The young man that came to my house discussed the wearing down of my carpet and recommended scotguard. He was professional and respectful of my home.
Service professional was very nice and courteous. We are pleased with the work that he did.
It was outstanding
My carpets look brand new when I started using your services. The you man that came to our house was very polite and did a great Job.
He got all the pet stains out of the carpet and cleaned up after himself, except for one small black spot (think quarter or silver dollar sized) on the carpet in my dog's room, and maybe used a bit too much water on the carpet, as they were still damp the next day. Overall, would definitely use again!!!!
I was very pleased with the professionalism and the prompt service we received from Darwin. Would recommend to family and friends.
Friendly, professional technicians.
Always on time, very efficient and careful. Floors always look new again.
Very nice tech and he did a wonderful job!
Pablo did a great job. He was very thorough and courteous. Would highly recommend the service!
Fast and on time. The two guys that did the cleaning did a great job and did it right the first time..
My carpet looks almost new--fresh, brilliant color again. I liked the service agent who took his time to do the job right. He worked well past 5:00 pm and never complained. I will never use Dalworth again.
Thank you for a job well done.
The carpet is cleaner than with a shampoo and so far no spots have come back. The technician was helpful and friendly.
Darwin was very professional and did an awesome job. My floors look better then when we moved in brand new. Love it!
No residue left in carpet
I was disappointed that there were two stains left when finished. I recall the advertisement saying zerorez will come and get the stain out and if they can't they will pack up and leave.
The technician was excellent! He did a great job and was very carefull with details.
The spray that is advertised as "Non-toxic" is a neurotoxin, lung and eye irritant. I have had my windows down for 3 days. I can barely handle driving my car. I have been coughing, eyes burning and I have headaches. I would like a full refund.
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