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based on 85001 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet is basically not any cleaner. And your machine actually pulled up a new large spot...we were moving and the realtor who manages several properties was not happy..Also everyone who came over could not smell urine yet your man tryed to charge an extra $120 for urine treatment even though we have been in there 8 years and have no pets ..He said previous tenant's pet's urine odor would be reactivated... so really a very negative experience!!
Justin was an excellent technician. He was hardworking, timely, informative, and friendly. He went above and beyond to listen to our concerns about the air quality in our home and made suggestions without pressuring. We couldn't be more pleased with the results!
The technician was at the house for about an hour - is that normal for 4 rooms? The carpet looks abput the same as it did before he started. If he would have told me when he started that these carpets can't be cleaned, I would have thanked him and saved $340. I was expecting more.
Water vs soap.
The two reps who came out to pick up the rug were very professional, knowledgeable, and courteous. I am impressed with the people you are hiring to do the work.
They were efficient and thorough in getting my carpet cleaned. They educated me on what they were doing and how they were going to proceed before even getting started.
Friendly, quick service.
On-time friendly staff, efficient floor cleaning
great techs that do a great job
The carpet cleaning went fine, but the gentlemen who did the grout cleaning told me that the grout would look like new. Its not even close. I paid an additional $175 to have my grout cleaned and it doesn't look any different. If this issue is not resolved, I will take my complaints to the BBB and the Attorney General's office. -- Last name removed Phone number removed
The technician was very professional and informative. I liked how nice it looked after the job. It smelled good and looked great!
Your crew members all do a quality job!
Professionality, dependability
Zero Res Technicians are knowledgeable and very helpful. No "upselling" or unnecessary sales pitches - just useful information (I like that a lot). The Zero Res cleaning process is 2nd to none. Keep up the great work!
The outstanding customer service, knowledge, and experience of the man who cleaned my carpet. Amazing results!
I appreciate the service and the attentiveness of the technicians.
I like the method of cleaning.
The price was way too high for the same service I had 18 months ago. It was more than 3 times higher.
The gentleman that came out to do the cleaning was very nice and knowledgeable.
My carpets looked beautiful when he was finished.
They work--carpets look great. Technician was knowledgeable and helpful, and the carpets dried fast too.
Great job on the carpet.
My carpets look really good after cleaning. The person who did my carpets was positive and helpful.
Very professional. Nice job.
The Tech did an awesome job, going over the services offered and left quotes for services in the future. I like the smells, and the way carpets looked cleaned.
Well the products remove all the dirty and smell good so my carpet look very clean .
And you have a very good services the boys were on time and they were very friendly.
Jaylen was very professional and did an outstanding job cleaning our carpets. He was thorough in his explanation of what he would be doing and how effective his approach would be. Mission accomplished! Thank you Jaylen and Zerorez!
Very friendly service man!
The technician was great and my carpets look wonderful!
Carlton was the man who cleaned my carpet. He was very nice and professional. I would recommend him and Zerorez
Courteous and efficient! Job well done!

The fact that you were able to remove dark traffic stains.