Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84023 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 30, 2017 — Rated 1 out of 10 by L.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the carpet dried, a clearly visible "line" was left, a line between what was cleaned and what wasn't, or at least that's how it appears. It's as if the machine stopped working properly, because I know the technician went over the entire carpet. However, part of it is visibly cleaner than the rest. I even commented that it didn't look as if it had been cleaned! There should not be such a visible line down the middle of the room. I would very much like you to return and clean it again. I really believe the carpet can get cleaner. I know it is old(ish) but I am just not happy with the results. I've used Zerorez many times, and this is a first. So that's what makes me wonder.

Report a concern   April 30, 2017 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service; reasonable prices.

Report a concern   April 30, 2017 — Rated 3 out of 10 by M.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Do to faulty equipment, you could not service the furniture cushions on site, therefore you took them back to the shop to be cleaned there. When you returned the cushions, they were not cleaned, so you still have them in hopes you will do a better job for the third time. I'm still waiting for the complete product.

Report a concern   April 30, 2017 — Rated 10 out of 10 by Katrina Achebe Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were very friendly and prompt. They worked very quickly but thoroughly. Are carpet looked great afterwards and I'll rest easy knowing that our children and dog aren't playing or laying on leftover chemicals.

Report a concern   April 30, 2017 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results

Report a concern   April 30, 2017 — Rated 4 out of 10 by S.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I see almost no difference in before and after. This is the third or fourth time I have used you and am not going to again

Report a concern   April 29, 2017 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Do a good job!

Report a concern   April 29, 2017 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results

Report a concern   April 29, 2017 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was great. He represents your company in a very commendable way.

Report a concern   April 29, 2017 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and green

Report a concern   April 29, 2017 — Rated 10 out of 10 by Charlotte Willis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful! My carpet looks great!

Report a concern   April 29, 2017 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding professional representative did a great job.

Rugs cleaned by competitors in the past could not measure up.

Report a concern   April 29, 2017 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clearly explained the work they were going to do, yet didn't pressure me to buy those services.

Report a concern   April 29, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. The technician was very polite courteous and helpful. Second time to use this service and will continue to be a customer.

Report a concern   April 29, 2017 — Rated 9 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Preparation for treating the carpet by testing small areas
Pet treatment

Report a concern   April 29, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap or chemicals.

Report a concern   April 29, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt response to my request for an appointment and follow up. Very pleasant and professional cleaner who took the time to make sure we were satisfied. Was informative about other services offered but did not try to sell me anything I didn't want or need. which I appreciated.

Report a concern   April 29, 2017 — Rated 7 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet came out clean but it was still wet 24hrs after being cleaned.

Report a concern   April 29, 2017 — Rated 10 out of 10 by R.A.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez products clean the carpets so well the carpets look almost new. The technicians are. Dry good and inform the customer of everything. We have used Zerorez for ears, and we won't let anyone else do the work. I would recommend Zerorez 100%.

Report a concern   April 28, 2017 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free

Report a concern   April 28, 2017 — Rated 9 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a very good job and stand by their work, of not satisfied and will return and make it right.

Report a concern   April 28, 2017 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The final results and the friendly service

Report a concern   April 28, 2017 — Rated 10 out of 10 by Marc Hoffman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Follow up call by. Bryan Garvin is why A #1 is the best !

Report a concern   April 28, 2017 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally friendly and the technician Torrance was very professional.

Report a concern   April 28, 2017 — Rated 9 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think your products work well and your people seem to be happy and helpful in their roles.

Report a concern   April 28, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service when needed

Report a concern   April 28, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, friendly, great customer service!

Report a concern   April 28, 2017 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets stay clean longer, and dry faster after cleaning. No harsh chemicals used. Fist time having tile cleaned by Zerorez and very happy with results.

Report a concern   April 28, 2017 — Rated 8 out of 10 by E.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your technician was very nice. However, he was working alone and did not move any furniture or put plastic under the legs of the furniture. My main reason for calling you all in was that one of my dogs had a UTI and peed on the carpet in the guest room. The smell was ghastly. The technician worked very hard on that area, used a lot of the special cleaner specifically for that, and it did not smell when he left. A few hours later it did smell again. I expect when the pad dries, the smell will go away. Meanwhile, I do have company coming this weekend and they will stay in a nearby hotel.

Report a concern   April 28, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent and professional service.


Privacy Policy