Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85001 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2017 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave did a excellant job When I need service again I will recommend Dave

Report a concern   June 23, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and friendly. Carpet looked and smelled great and love the more natural products.

Report a concern   June 23, 2017 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man, Frred, was wonderful, and worked so hard to clean our carpet. He really worked to remove pet stains, I would recommend your service, no Fred to anyone.

Report a concern   June 23, 2017 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they explain to you about not using chemicals all natural plus all the suggestion that they give it to you to keep your carpet clean

Report a concern   June 23, 2017 — Rated 9 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm glad that there are no harsh chemicals! Thank you for great customer service.

Report a concern   June 22, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is a very professional service company. We have had our carpets cleaned several times and plan to continue using Zerorez for carpet and tile cleaning. We are very pleased with the work that their tech people do.

Report a concern   June 22, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great advise

Report a concern   June 22, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was really quick to schedule the service they made sure to follow up with any questions and were very polite and professional. Also Carlton Lewis the service person who cleaned my carpet was timely and did an excellent job! He made sure I was completely satisfied with the service before he left and I REALLY appreciated that! I heard about how good the service from Zerorez was from "Mike Rogers" on radio station KRLD 1080 and everything he said was true. My carpet looks good and smells fresh and the tile & grout in my kitchen that was cleaned looks like it did when they first installed it. I will definitely use Zerorez again and recommend to everyone that needs carpet cleaning service.

Thank you!

Report a concern   June 22, 2017 — Rated 8 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

J L. Was excellent in every way! The question asked about my willingness to recommend your company. For me, an 8 is a relatively high likelihood that I might recommend you all, since I'm normally reticent to ever recommend any company to anyone. Be happy with that!

Report a concern   June 22, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job eliminating the pet urine odor and removing stains--saved us the expense of having to replace the carpet.

Report a concern   June 22, 2017 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Experience was great. Expensive, but great. Tech. Darwin is a true asset to your company, and you should know that he is a true asset to your company! Thank you - Wayne

Report a concern   June 22, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free. Excellent service.

Report a concern   June 22, 2017 — Rated 10 out of 10 by H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional and very courteous. Carpets and tile look great.

Report a concern   June 22, 2017 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very thorough

Report a concern   June 22, 2017 — Rated 10 out of 10 by M.O.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darin, the service technician, was knowledgeable, did a great job cleaning the carpet and advised me how to better remove pet stains rather than the commercial products I have used.. He was courteous and pleasant. He was a very good representative of your company. I have used some other companies; however, your company is definitely the one I will recommend to my friends.

Report a concern   June 22, 2017 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Through process and the results.

Report a concern   June 22, 2017 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice service person!

Report a concern   June 22, 2017 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Sense able ,reliable , and money is right.

Report a concern   June 22, 2017 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two technicians who came were great! Good job

Report a concern   June 22, 2017 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylon was immensely helpful and professional. Our carpets have never looked better!

Report a concern   June 22, 2017 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job again! Thank you Zerorez!

Report a concern   June 22, 2017 — Rated 8 out of 10 by G.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cleaners did not place wooden chair legs on plastic strips on top of wet carpet as in past. Wet carpet leaches up wood and also makes varnish stains on the newly cleaned carpet.

Report a concern   June 22, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. quick. Arrived when they were supposed to. Quality service.

Report a concern   June 22, 2017 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great carpet cleaning experience. Carlton was wonderful, efficient and so professional.

Report a concern   June 22, 2017 — Rated 8 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I think the tech, Dave, who did a good, was very good at informing me about your cleaning process and the what to expect. The carpet does look cleaner overall except where shoe stains have discolored the carpet, like in front of chairs, and in walking paths or traffic paths.
These stains are somewhat lighter, but they did not disappear. I understood this possibility at the out start.

I must say that the carpet is 15 years old and has never been cleaned. So, 100 percent cleaning success was never going to be achieved.

Name removed

Report a concern   June 22, 2017 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and professional service person .

Report a concern   June 22, 2017 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Transparent... I do appreciate information about additional services but not being pressured to buy. I like no chemicals and how fast the carpet dries. And very professional people.

Report a concern   June 22, 2017 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job by the employee managing the job. Zerorez is fortunate to have such a great employee!

Report a concern   June 22, 2017 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwyn was great. He explained what he was doing to do and how things would look like when he was done. It looks clean.

He notice that we had a dishwasher leak going into the carpet and suggested we needed a flash treatment to get the water and smell out. Also, we had a place where our cat used to go that he also did the flash treatment. Things worked out great. He mentioned that he always asks about putting somekind of protection (safeguard) on carpet when he does it.

We will definitely requested Darwyn when it time to clean again.

Report a concern   June 22, 2017 — Rated 9 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Generally speaking the carpet looked very good immediately after the cleaning and maybe for a few days. However, it seemed to become dirty looking again quite shortly after the cleaning. Is it possible we should have had a protection put on the carpet? We have been offered that before but we weren't this time.


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