Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84011 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2017 — Rated 10 out of 10 by I.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your services are timely. Your Personnel are courteous and know what they are doing and how to take care of your problems,

Report a concern   August 10, 2017 — Rated 10 out of 10 by H.G.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and product.

Report a concern   August 10, 2017 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would have liked to give my technician a tip but I didn't have any cash and there wasn't a way to add it separately to my bill. Look into adding this feature to paying the bill.

Report a concern   August 10, 2017 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Quick response. Young man was very courteous and professional.

Report a concern   August 10, 2017 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo was a wonderful technician! Very detailed about the services and thorough job. Highly recommend!

Report a concern   August 10, 2017 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician! He went over and explained everything he was going to do, the price, walked through each area done. Outstanding job!

Report a concern   August 10, 2017 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great very respectable and knowledgeable

Report a concern   August 10, 2017 — Rated 0 out of 10 by C.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First of all I would recommend that your shampoo person wear covers on their shoes. I could not tell the difference after having the carpet cleaned. Their were deep grooves in the carpet it took me 3 times to vacuum the carpet and some did not come out. I have hardwood floors adjoining the carpet and when shampooing the shampoo person did not clean the water from the edge that got onto the hardwood floors. I did it myself so it would not spot the hardwood floor.

Report a concern   August 10, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez associate did a wonderful job of assessing the job and carrying out the project quickly and efficiently. My carpets look beautiful!

Report a concern   August 10, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our operator was terriffic...speaks well for your company!

Rich Last name removed

Report a concern   August 10, 2017 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative, Garrett, was very friendly and professional. He explained everything to me thoroughly which I appreciated.

Report a concern   August 10, 2017 — Rated 10 out of 10 by T.L.A.S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Techs need more training on meeting new customers. The need to introduce themselves and what company they are with and why they are there. Next they need to keep in order of the cleaning steps for each room we had to keep them on track. Work done was good. In the past the techs would put down plastic under chairs on other items to let the carpet dry first. Better done by past in past crews.

Report a concern   August 10, 2017 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You show up on time and do what you say you'll do for the price you quoted.
Plus, the carpet dries quickly and always looks great.

Report a concern   August 10, 2017 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It worked!

Report a concern   August 10, 2017 — Rated 10 out of 10 by E.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edward was wonderful when he came to do our carpet. Very professional, great attitude and really knows his work. He was even early to the appointment! Thank you so much for sending us someone who went above and beyond to take care of us!

Report a concern   August 10, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book and chemical free!

Report a concern   August 10, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tec was highly knowledgeable on cleaning carpets and floors.

Report a concern   August 10, 2017 — Rated 6 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Left floors around the carpet area sticky and dirty. Also the pet odor did not go away after spending an additional $500 more than planned.

Report a concern   August 10, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, went the extra mile to get out a stain I was sure wouldn't come out! This is my second time to use them and both times were great service and results!

Report a concern   August 9, 2017 — Rated 9 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are natural and powerful. Carpets were clean and fresh without chemical or artificial smell.

Report a concern   August 9, 2017 — Rated 3 out of 10 by B.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

- The hallways should be complementary instead of the tiles, or at least we have the option.
- A coffee stain and a juice stain was not taken care of.
- How to dry the carpet, and carpet drying assistant should be done, such as blower, or something.
- The price is a bit higher than competition, and it was raised after the visit.

Report a concern   August 9, 2017 — Rated 9 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and super quick! We'd definitely recommend!

Report a concern   August 9, 2017 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look amazing. The technician was knowledgeable, patient and very well informed. He explained the product well and gave many helpful tips. He is a great asset to your company.

Report a concern   August 9, 2017 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prices are reasonable and the carpet technician was very kind!

Report a concern   August 9, 2017 — Rated 0 out of 10 by A.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My animals fault just didn't it was going to be 300$ extra

Report a concern   August 9, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was very professional and did an excellent job. Thank You

Report a concern   August 9, 2017 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look like new again.

Report a concern   August 9, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were great. Was more than capable of awnsering all my questions.

Report a concern   August 9, 2017 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen you sent to our house were fantastic.

Efficient, courtesy and represent your company in an unbelievable positive way.

Yes, I will recommend and use you for all my carpet needs.

Report a concern   August 9, 2017 — Rated 10 out of 10 by I.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

When I neede some rework done on my carpet they sent someone to do it at no charge!!!


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