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based on 84011 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very pleased with Aaron and his work. The carpet looks great.
Quality
Price
Professional and friendly service team
On time
Easy scheduling and confirmation process
Love the email special announcements
Quick response time on setting appointment. I used 3 different services from Zerorez: carpet, tile and an area rug. Pleased with how all three turned out. Also asked if my grout could be sealed and he took care of that as well and also gave me some info on what to use for my weekly cleaning. Very knowledgable.
The man who cleaned our carpet went above and beyond to make sure he did a fantastic job. It was obvious that he cares about what he does.
The second technician did a really good job. He was able to remove almost all the stains. I was just thrilled after he left.
After the first technician did such an awful job, I felt sick. I had taken my time to wait on him. When I asked questions he just had one excuse after another.
I am so glad you sent the 2nd tech to my house.
Name removed
The end result made my furniture look like new.
Great service - showed up on time and did a great job cleaning. My technician was courteous and professional!
Loved the service, not so much the prices. I look back and see that their were deals out there and not one was offered in my case. So, they either didn't apply or no one bothered to mention it. But, what's done is done and I have great looking floors.
Low rex
How do I get my gift card
Discount options
The service was prompt and on time my floors look great and the service man was absolutely the best.
No chemical residue. Pretty quick dry time.
The Products are Awesome, and Alvin who cleaned my floors was the Best. He made my catpets look brand New
Kind & courteous employee. Garrett worked hard, over and above my expectations. No chemicals or chemical smell and my carpet looks great!
Easy to schedule, good product, nice employee
Carpets look so clean!
Charles was great! Very friendly & informative about the job at hand. I will Definitely recommend your services in the future!
You quoted me one price and charged me another
The carpet looks worse after than it did before the carpet cleaning.
Very excellent service, reminder about appt and call ahead to give arrival time. Our technician was very careful and did a great job. Carpets look great!!
Prompt, professional
They did a really good job!!!
The 2 technicians were great, very professional and great communication. The customer service girl who took my call on Saturday 8-12 at 5:39pm was terrible!!!! She didn't listen to me, didn't answer my question and continued to repeat herself over and over even though her "answer" had NOTHING to do with my question! I felt like I was talking to a computer that only had one response to say. I also didn't like having multiple calls on Saturday the day after I booked the appointment to confirm the appointment for Monday. Plus I received an email stating my appointment was confirmed, all of this is overkill.
Your pricing seems to be high compared to your competitors, especially the pet treatment at $60.00 a room! I saw your promotion of 3 rooms for $99.00 and my invoice was over $320.00. I feel like I was nickeled & dimed! This cleaning was for one of our rent homes; my wife and I manage about 50 properties and as of now we are not interested in using ZeroRez for our business or personal use.
Valentino came out to show me how to release DFS main filter. I think the instructions in owner's manual for 20600-3 are wrong. They say to release "move both gray handles 90 degrees toward front of air purifier." Valentino very helpful. Took time to explain all about maintenance of filters. Name removed
Happy with every aspect of the job. Very pleased that it was done "green"!
The man who called me was rude and wouldn't let me ask questions like how am I suppose to pay and he eventually just hung up on me.
You don't leave a lot of water on the furniture or the carpet. Stains come up. And technicians knowledgeable and polite.
the service man was very thorough and kind.
They showed up when they said they would. They behaved in a very professional manner, and I was very pleased by the cleaning job. I will definitely hire this company in the future.