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based on 84011 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful
Knowledgeable and polite serviceman. Worked thoroughly and quickly.
Fast & corteus.
Don't tell people about spots not coming back when indeed they reappeared immediately!!
Technicisn was thorough and clesning makes the carpet like new
The technicians were very friendly and knowledgeable and did a drear job.
Fast and friendly service! Dried faster then said it would, which was a good thing.
My rugs are very clean and fresh. No chemical smell. My technician, Ricardo was awesome...very polite and professional.
I was pleased with your 30 day guarantee. The first person to clean my carpet did not do a good job on the master bedroom. It looked worse. I called Zerorez and another technician (Jalen) came and did an excellent job. My carpets look and feel wonderful! He also protected the corners of my woodwork, and he wore white booties over his shoes to protect my floors unlike the first tech. I had used Dalworth for years, now I am sold on your company. I did not like the price of $40 extra per room as a surprise that the first tech insisted that I pay. I would like to have known that up front. There are just two of us who live here. My grand children are grown so we have very few overnight guests. I will use you again. I feel that you do address the needs of the customer.
The Technician (RJ) knew all about carpets and did a fantastic job cleaning. Your system of cleaning is far more superior then the competition plus your truck's are fully contained with water, hoses, and vacuum lines; quick set-up time. Carpets look great!
The product and the people!
Tristan did a very good job.
I called your company after viewing the Good Morning Texas Show. The representative did a carpet cleaning demo & 'he was offering a carpet cleaning special for $'99.00. I was skeptical at first but I made the call to inquire. I'm so glad I called. First of all, your company staff was very friendly & professional from the time I made my first call through the entire process of having my carpet cleaned. The Customer service rep, the follow-up call to confirm my appointment & ask if I had questions, the reminder call from your staff to let me know the technician was enroute to clean carpet, and the technician everyone was professional and Nice. Our technician Charles W. is an AWESOME Guy who did an OUTSTANDING JOB cleaning our CARPET! He stayed on task, answered my questions, gave me additional quotes on other areas I needed cleaned & he seemed honest and informative with additional quotes. Everything about this company was impressive & top notch. I will use your company again. We are satisfied with the outcome and the price was a super deal. Thank you for the good job of cleaning our carpet. First name removed D.
Friendly and reliable service.
I like the technicians who are thorough and friendly. And I like that there are no chemicals and no soap in your product.
The appointment was easy to make, I had all the info beforehand. The call canter notified me when the tech was on his way. The tech was very professional and did a wonderful job explaining the services to me so I could make a decision on additional care. Overall very satisfied.
I chemicals
No residue in carpet
The technician was extremely diligent and CAREFUL. He did an excellent job!
Everything went smoothly from beginning to end.
Great job, Justin and Eric!
Very nice job but it's quite pricey.
My pet stains were not fully removed and the pet treatment was put on but it looks the exact way as it was before he arrived. The tech was great and fast but he ensured my stains came out and I was good to go but that isn't the case.
It makes my carpet look brand new!
The professionalism and friendliness of the technician
It is always refreshing to have a high quality of customer service provided by the technician that comes to the home. More than anything else I appreciate the patience and professionalism that was shown by Torrance when he arrived at my home despite the horrible situation he was placed in.
Fast and on time
Technician was very professional and cleaning product worked. My wife and l are pleased with the results.
Terrence was very informative and professional besides the carpets looking great when he was finished.
Thoroughness of the cleaning. Friendliness of the technician.
No chemicals