Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 10, 2017 — Rated 9 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darrel who did the job was considerate, knowledgeable, carefull and efficient. We have had you before and were pleased with the finished job.

Report a concern   September 10, 2017 — Rated 0 out of 10 by B.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don,t think the carpet was cleaned properly and it has been over a week and still no one has come out to look at it.

Report a concern   September 10, 2017 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Garrett did an outstanding job! He explained everything he was going to do and went above and beyond my expectations. Thanks again!

Report a concern   September 10, 2017 — Rated 10 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was knowledgeable and professional.

Report a concern   September 10, 2017 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylen Scott best tech in America. Great job.

Report a concern   September 10, 2017 — Rated 8 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Worker was very professional. Was very happy with your emoloyee. I just didn't like how "stiff" the carpet felt after the job. The worker took his time and seemed to do a proper job. No complaints about the worker himself.

Report a concern   September 10, 2017 — Rated 10 out of 10 by K.S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your guys were great.

Report a concern   September 9, 2017 — Rated 10 out of 10 by K.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is amazing! Our 13+ year old carpet that has survived 7 yrs or renters---look brand new!!

Frankie is great! He explained the service, the charges and the technilogy! The office also called to inform me of his arrival time -and were very courteous! Loved them! We will use them again if we ever have to!

First name removed Y.
Burleson, Texas

Report a concern   September 9, 2017 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet always looks brand new....what else could you want?

Report a concern   September 9, 2017 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was all very good!

Report a concern   September 9, 2017 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our serviceman, Jeff, was an excellent worker! He definitely knew what he was doing, and he did it well Our carpets and tile look great! We appreciated his friendly and professional attitude, and we will definitely recommend him and your company to our friends!

Report a concern   September 9, 2017 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, but polite technicians

Report a concern   September 9, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff was great!

Report a concern   September 9, 2017 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very pleased with the service we received, he took his time and did a great job , and was very courtious. We will definitely use your company again. Thank you!

Report a concern   September 9, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

conscientious about environment

Report a concern   September 9, 2017 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician!

Report a concern   September 9, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough. Informative about what to expect and if unable to remove any stains. Also like that my carpets dry quicker that with any other carpet cleaner.

Report a concern   September 9, 2017 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was thorough and explained everything he was doing.

Report a concern   September 9, 2017 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process your company uses is great. Carpets always look like new.

Report a concern   September 9, 2017 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero residue, fresh product and overall cleaning service. Easy to make appointment too.

Report a concern   September 9, 2017 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results, fast service

Report a concern   September 9, 2017 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism

Report a concern   September 9, 2017 — Rated 1 out of 10 by C.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We brought you in for three reasons. Good price for three rooms. Advertising on Christian radio. And not using chemicals. You were on time and stayed the a mount of time you said you would.
However I was convinced to consider the pet treatment for the rooms since we have three pets, so I trusted that and paid a whole lot more than I was planning on doing, hoping that all that I was told was true. however, now my dining room smells only of urine, where as before it did not!! There are yellowish stains that have continued to emerge, that I did not know about before. But the odor is the main concern as well! Now I don't know what to do about that.
I thought what he said was exactly THAT which I was avoiding! he said that with his pet treatment I would not end up with the urine odor.
So I am not happy. I spent a lot and got some good cleaning but ended up with urine smell and yellowish spots..

Report a concern   September 9, 2017 — Rated 1 out of 10 by K.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have never had professional carpet cleaning before. I was not told that the technician would move absolutely nothing... not a trash can, not a power cord, nothing. When we did the walk-through, the technician did not at all mention that fact even when I showed him that one of my stains was halfway under a table between the side table and the couch, and a little bit under the couch. I would have moved a whole lot of stuff if I had known that. I also was not impressed with the price tripling during the walk-through. I did not pay that. I paid what I originally signed up for. Saying that, there are still gray tread marks in a high-use area that I had to get down on my hands and knees and scrub with Resolve...I got better results doing it myself. The technician was very professional, very kind and easy to work with. I just wish I had known beforehand what I was really getting for my money.

Report a concern   September 8, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Great pricing.

Report a concern   September 8, 2017 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They get my carpet clean

Report a concern   September 8, 2017 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The team that showed up to my house was delightful. Everything that was done was explained thoroughly. I will have them back.

Report a concern   September 8, 2017 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great after the cleaning from Zerorez. A few areas of high traffic couldn't come out perfect but I can accept that. They were pretty dry by late evening and completely dry when I got up the next morning. So over all I would say I was satisfied and the price was reasonable.

Report a concern   September 8, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer Service
Showed up on time
Great work they did to the floor.

Report a concern   September 8, 2017 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was at work but my mom was there when zerorex promptly showed up on time.they cleaned the carpet very fast and efficeint.and got out the pet urine from our carpets.


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