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based on 84992 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results
The technician was great and he was friendly. I left before he finished. I signed up for the $119 special and there were some areas that needed to be treated for pets. He did not tell me the cost before he did the treatment. My husband paid him and that is when I saw that the treatment was $300 in addition to the $119. This is not what I had expected - or discussed. He should have told us the cost before starting the treatment. I was very disappointed as we are trying to save money. We debated replacing the carpet but decided to clean and replace at later date, The cost of over $400 we could have just replaced the carpet. Price bait and switch not appreciated - not going to recommend.
Excellent Service!!!!
I liked everything! The carpets and tile look and feel fantastic, and the stains are not slowly returning like usually happens! Tom was great and explained everything very well. Am calling again very soon for the upstairs and couch!
Efficient, friendly and my rugs & chairs look great!
Carpets dry quickly, stay clean longer, and no mess to clean up.
I love the fact that you only use "empowered" water, no chemicals!
Anthony cleaned my carpet recently and did a great job. He was very thorough and so kind and courteous.
Paul, the technician, was very nice and did a nice job.
GREAT SERVICE. MY CARPET LOOKS JUST LIKE NEW.
They got my carpets really clean and completely removed the pet smells!
dries fast. No residue
The service was excellent! Everything was handled very professionally and my floors look great.
This is our first time to use Zerorez so as the saying goes, the proof is in the pudding. However, your service tech, Joe A, was excellent and we really enjoyed working with him throughout the entire process.
I never received a call prior to my appointment to confirm time of arrival so I wasn’t 100% prepared as well as I don’t feel like the carpet was cleaned as well as I thought it would be. I had a couple of spots that still remain in the carpet and one was tea and the other was coffee so nothing major and I feel like they should have came out with a good carpet cleaner. I chose to try Zerorez to see if I would get a better clean than Stanley Steamer. Unfortunately I will most likely go back to using Stanley Steamer
Quick response
The carpet looks amazing and most of all the dog smell is gone
Thank you!
My old carpet came very clean. Anthony was super professional. I was impressed with all of it
Friendly, effiecent, knowledgeable. Didn’t try to pressure me to add on items.
Fast and clean! No chemical residue or smell. Dries pretty quickly.
The carpets are always clean and look like new. The gentleman who cleaned my carpets was friendly, knowledgeable, professional, and diligent. He was right on time and made some good suggestion concerning the questions I asked. I have been using ZeroRez for almost ten year and they are the best!
Carpet looks great, and tech was proficient and friendly. Can't ask for more.
The service pro did a great job without a lot of fuss!!
the only disappointment I had that the amount quoted over the phone was half of what the final charge was. the tech explained they only quote the cleaning of the hardwoods and not the reapplication of poly that goes on after the cleaning. The cleaning tech was very nice.
they do a good job
You all did a wonderful job and Ron Self was so helpful in explaining all of the benefits of Zerorez. Dave did a fine job with the process. We had 2 stubborn stains and Ron sent out Ed who completely resolved the problem. You have a great product with a terrific team!
Name removed
Future Horizons
Technician did not make original spot and we had to re schedule. I had to make arrangements for someone to be there because I had to work. Technician called and said it would be $75 more for the treatment to one room. I asked him to leave and cancel my appt. I only needed one room done, but had to pay for 3, and I was paying $200. I explained if he could not get the room I needed cleaned and odor free with the one gallon, that he needed to leave and I would figure something else out.
After a lengthy discussion and me asking him not to do my carpets if he could not get them odor free for under $299 then I needed him to leave. Do not service my house. He then said he would take this opportunity as a challenge for him and guaranteed me that if he could not get the odor out, with the one gallon, he would not charge me anything.
I was not home. He called me when he was done and stated he got the smell out and that as the day went on and the carpets dried, they would smell even better.
He lied. The odor is not gone whatsoever.
The tile room he cleaned was about 3X8 and he didn't even get around the toilet done.
Prior to this experienced I have raved and referred many people to your company. And I had only used y'all once I am extremely unhappy with this service. Had we not have had to reschedule, had I been there, I would not have allowed this to happen.
Not a happy customer.
the carpets looked wonderful when he finished. they smelled good and I was happy with the work done.
Our serviceman was a polite gentleman, he explained what all he was going to do.
We will not use any other cleaning company to do our carpets. Our carpets stayed clean longer with the Zerorez products and equipment. this was our second time. You have a good product and good servicemen.
thanks,
frane Last name removed
I LOVE YOU GUYS!!!
My house feels fresh after the service
Technician was wonderful