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based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very courteous and professional. He explained about the company's product and was open to answering questions.
faast and considerate of pets
Very good job and excellent staff person.
Great service!
The tech you sent out was very professional and did quality work in a very timely manner
Price Gauging.
Zerorez is awesome and so was my technician, Dominique Finley! Will never use another carpet cleaning company again!
The service man was very helpful and explained all options. Very neat and tidy work, very professional.
The service is quick and effective.
The quality of the service was very professional. I think it would be beneficial to advise clients when making a booking that it can take up to 6hrs to dry and that you should not walk on it until dry. That way they can book times that take this into consideration.
We were not quoted prices before the technician did the stairs, couch & rugs.
He also had a very hard time explaining the pet odor removal options.
The house/rug does not smell any different, and there is damage to the custom faux on some corners in the house from him dragging the hoses around the corners.
He was a nice guy, and helped us get the cost of the couch down, which we appreciate, but a bit disappointed in the overall experience for the cost.
Zerorez cleaned up our 5+ year old carpet and stretched it out where it had pulled from the tile. It looks so much better and it has kept us from having to replace our carpet prior to putting the house on the market. The technician was very friendly, knowledgeable and on time.
I've been a client for some time, however I was disappointed by the haphazard job that was done on my carpet and tile floors this last visit. My bill was over$400 dollars and I ended up with some tiles not clean and a whole in the wall where they moved the kitchen table. Had to go back and point out stains that he said wouldn't come up but once he started rubbing them they did come up so only a little effort was needed. The technician was very polite but I got the impression that he didn't know what he was doing . I'm not sure if you are experiencing a Labor or training shortage but very different from the technicians of the past visits🙁
Cost for pet treatment is very high. After carpet cleaning, carpet still has odor in 3 areas that were treated. Spot is gone but not odor. It has been 3 days since cleaned, waited to ensure completely dry. Will call to schedule another treatment without any additional cost.
Edwin was very informative, patience, and thorough. The service was very effective and efficient.
No residue left behind in carpet.
My provider seemed very knowledgeable about the product. He was courteous and thoughtful about not causing to our home. He walked me through the process.
The carpets are always clean and the technicians are always very professional.
The job was done in a timely manner. Carpets came out clean and dried in about FIVE HOURS.
The person was very professional and did an excellent job. I do not think my carpets have looked so good in years! I plan to use your services every time going forward. Thank you!
The service tech was very knowledgeable about the services performed and our entire air duct system. I appreciated the information he was able to share with me so that I was more informed about keeping our ducts clean and maintained for now and in the years to come.
I did wish that I would have been told to provide a cover in our home for when the air vent grates were removed. We had quite a bit of debris left on beds, sofas and other areas in our house, although the floors were thoroughly clean before the service team left.
Your technicians were great! Very happy with results.
Techs work hard to get my carpets clean. Good pricing. Already have recommended.
very good job
Cleans great without using a lot of chemicals. Carpet feels and looks great!
Young man was very professional & helpful. He did a very good job.
Had to come back to remove some rust from carpeting plus left some unfinished products and water in the bathroom.
Technican arrived on time and did a very nice job. I will recommend your company to all
my friends.
The technician, Joe, was very friendly and knowledgeable. He helped me to navigate getting two of my best area rugs made of wool/silk submitted for cleaning.
I have used your services for 10 years and have recommended ZeroRez to many of my friends.
Skilled Workers
Care about results of service and customer satisfaction
He (forgot his name) was great! Talked me through everything and was thorough.