Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84539 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 7, 2017 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was superb and very conscientious. I have NO complaints with what he did or his effort and politeness. However, 24 hours after treatment following drying all my original spots and wear patterns reappeared. In the scheme of things not much was accomplished.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians dedication to detail and service.

Report a concern   October 7, 2017 — Rated 10 out of 10 by L.X.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it dries quickly without soup residue.

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service, Great Job!

Report a concern   October 7, 2017 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are very polite. They explain everything, ie., what services offered to meet your needs, accurate measuring of rugs for fair pricing. I didnt feel like they were overcharging for serving. Called before hand. Arrived on time. Work was done without delay. Finished & cleaned up after themselves.

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Couteous. Good Work.

Report a concern   October 7, 2017 — Rated 1 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The questionnaire online was not comprehensive enough to determine needs and specifications and no follow up call was made prior to the appointment to ensure that everything was ready so on the day the team arrived and were not properly equipped which meant delays and late night service which disrupted our evening plans.

The team on the ground who actually cleaned were amazing but the back office admin component could improve a lot.

Report a concern   October 7, 2017 — Rated 9 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was great!

Report a concern   October 7, 2017 — Rated 5 out of 10 by M.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

i had a 12-2 time.then it turned to 2-4. a technician showed up at 5:55. your technician could not have been nicer & was very apologetic for YOUR pitiful lack of customer service. i was pleased with his work, but because you are so unreliable i will not call you again. i think you had a lot of nerve charging me for anything —

Report a concern   October 7, 2017 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent product, and Aaron was great - friendly, courteous, highly competent, thorough, and very professional.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Dave Thomas, was outstanding. He was efficient, conscientious, and knowledgeable. Our carpet looks and feels great. Thank you

Report a concern   October 7, 2017 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and knowledgeable. He did a great job getting the dirt and stains out of the carpet. He recommended the fiber protectant, which is great and will save me time and energy on in between cleaning.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease, quickness, and professionalism.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great technician and great product

Report a concern   October 7, 2017 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smells.

Report a concern   October 7, 2017 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural and effective.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets and tile always look nice after Zerorez cleans them. Very nice service people.

Report a concern   October 7, 2017 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service made my carpet and tile look new

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt service and great results!

Report a concern   October 7, 2017 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets did not look, smell or feel clean. My home carpet cleaner does similar job. Area rug we had done in addition was very disappointing as well. I was truly hoping for a long time solution. This will be a one and done. Customer service was good for scheduling appointments

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and did a great job

Report a concern   October 7, 2017 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Jeff, was very knowledgable and easygoing.

Report a concern   October 7, 2017 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results-timely way of communicating and handling appointments. They were on time-service man was friendly and did a really good job.

Report a concern   October 7, 2017 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job, and wasn't overpriced.

Report a concern   October 6, 2017 — Rated 7 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I made a call to Zeroreez to get an idea about price and what you do? The telemarker was very quick to quote we 88.00 for 3 room. When I told him I only had 2 rooms and a hallway , I did not expect to pay any less money. I told the guy i had a play room and a den. He said the play room was to big and it would be counted as 3 rooms. The bottom line in the add it said 88.88 for 3 rooms, He would not tell me what the charges were for per sq , per room or what then he said the charge would be 120.+-. I had it done, The guy that came out ant did the work was great, I am very happy with his work, But the marketer needs some help on customer service,. Thank for your service and I will use you again Name removed

Report a concern   October 6, 2017 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave was extremely courteous and did a great job!! Took time to explain and tried hard to grt rid of the stains we had. He was awesome!

Report a concern   October 6, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians, prompt and courteous

Report a concern   October 6, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt reliable service

Report a concern   October 6, 2017 — Rated 10 out of 10 by L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great! The guy got the job done in a professional manner. The product did not have a harsh smell and dried quickly.


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