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based on 84992 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I just recommended Zerorez to someone and they booked immediately!
No weird after smell!
Kind of disappointed in all went through and in the end expedited a lot better results. My carpets are not that used or old and expected a lot better outcome.
I liked that the workers, Joe and Finley were both knowledgable and professional. They were very thorough and solved the problem of pet odor in our living room. I am also very pleased at how much they were able to clean the travertine tile in my kitchen. It literally changed colors!
I had no idea how dingy it had gotten.
Service tech was very knowledgeable and explained everything.
Carpet continues to have pet odor. After getting all of your possible upgrades options, I would have anticipated better results.
Very nice job!
I liked the quality of the service....the carpets were very clean. However, they were 1.5 hours past their window, which was very disappointing.
The technician was very thorough in explaining and answering questions. All rooms cleaned up very nicely (and furniture).
Professional
Our service guy, Darrell, was very good and very polite.
Use all green products safe for children and pets. Smells good too!
Justin was awesome! He was punctual, polite and efficient. There were no odors that I could smell while the cleaning was in progress. I also am happy that I wasn’t pushed to buy additional services on top of what I requested for.
Promptness
Cleanliness
Professional
I like the fact that you guys call when the technician is on the way even when you provide an estimated arrival window. The technician, Eric, came on time and was very efficient. He gave options rather than sell us into buying expensive products. He did an excellent job in cleaning our air duct system and was clear in explaining the process. Overall, he was very polite and easy to talk to.
Good Job! 😊👍🏻
I liked all the phone calls prior to my appointment. I felt very informed and knew exactly when my technician was supposed to arrive.
Charles was very thorough and courteous. Our carpet looks so much better after being cleaned by Zerorez and Charles's expertise. Thank you.
Justin was awesome! He went above and beyond. When he noticed paint on the carpet he ran out to his truck to get a tool to help remove it. He assisted with moving furniture so that we could clean every inch of carpet. He was friendly and professional!
The cost for pet stain removal is high comparatively to other firms. You do a great job but sometimes you can’t pay $60 a gallon extra
Darius was very professional and helpful with my carpet and tile cleaning. Will be using them for my hardwood floors next.
Pet Friendly, no residue, and the guy was top notch.
Tech was very knowledable and helpful. Couldn't be happier!
Guy came out did an excellent job tell me about extra services but wasn't pushy definitely will call you all again for another service maybe do some grout cleaning. .
Prompt, professional and amazing results!
Awesome job!!!
The extra I paid for the pet odor at $75 per galloon and he used 3 gallons, my carpet still smells like cat pee. I hope you have a guarantee as I will be calling you tomorrow! If you do then I will up this rating.
Carpet was not cleaned well enough. It looks the same.
The fact that you don’t use harmful chemicals is very important to me. I try to stay away from anything that is not organic
Great job
The technician was very polite and thorough