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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service technician did a very good job on carpet and tile.
I already filled out a survey.
We really like our technician. He’s very thorough and you can tell it’s important to him for you to be happy. When he leaves I know we have a job well done!
My service tech was excellent. Great results.
The men that came out would get a 10/10 they were incredibly nice and helpful. However the service cost 2,000 to clean a couch, and is not fully cleaned. I would recommend them for smaller tasks however it is incredibly expensive for a risky outcome
The carpet seems cleaner and I like the scotchguard-like coating you apply. It doesn't attract dirt like others do.
It's CLEAN
Our carpets look like new again and the technicians did a great job!
Quick and easy. No harsh chemicals.
The service provided was unsatisfactory. The gentleman was definitely a GREAT salesman, but under delivered on the work we discussed . THANKS BUT NO THANKS.!!!!
The young man that cleaned my carpets was very professional and took time to explain everything to me. He was wonderful!
Jonathan, our tech, was very friendly and informative. Not to mention professional. I had an emergency and was squeezed in. I was the last appt of the day. The office kept me informed every step of the way when Jonathan would be at my home. Jonathan got there without complaint and was eager to help. He went over and above. From making sure my estimate was correct to making sure I was pleased. I was! He is a great guy that works for a great company. Thank you Zerorez!
Friendly people and the cleaning technique.
I am a Realtor with KW. I use you and I have had many clients use you over the last 6 years. The only thing I would change is your referral policy. I haven’t had a break on any service to date. I love all your technicians and most importantly the results!
Thank you,
Name removed- The Legend Team of KW
Great job
When booking the service I was told the total cost was going to be $119.00 plus tax, well come to find out when the tech. Gary was finished the total was $261.97, With add ons and suggestive selling the price doubled. He had a "black light" that showed hidden stains and certain areas that needed special non guaranteed treatment. how can you charge extra without any kind of a guarantee ?
The tech. Gary was very nice and did make this house a better place. He is a good man and very personable, he worked hard and did make a difference. He did do the deal where I got 100 sq.ft. of floor tile cleaned, not sure if it made a difference.
As a company you seem to have great, caring. hard working employees that work hard and want to make a difference and take pride in the work they do, but why don't your people that answer the phones and take the orders make it clear or the hidden costs, eg. $10.00 hidden charge for dumping your dirty water tanks. Come on, I love the work you do and I have used Zerorez a couple of times.in different homes I own. I thought I would use no other, but after the last time it's getting hard to depend on the one I used to believe in
This was the best experience I have ever had with any service technician before. Thank you.
Process
The guy was nice
Carpet is very clean now! Great service.!
First of all. When I called to make an apt I told u guys is 3 rooms for $99. You guys end up charging me $119. And they should clean 100sq tile for free and they didnt. They didn’t give me the $50 gift card either.
I love that you guys can really get the carpet truly clean. I had pet stains and they are gone. But even more importantly my service technician was incredible! He took his time and did the job right. Actually better than right. I got his card and will always request him going forward. Take good care of that young man, he is fantastic!
Many thanks,
Name removed
The technicians were friendly and professional. They arrived on time and finished when they said they would. My 10 year old carpets look great.
I like that there is no chemical or cloyingly strong citrus smell. The process works and the drying time is super fast.
Service is always great and reliable. Technicians are very professional and courteous.
He did a very good job and explained everything before he started.
The high temperature of the water line killed a little bit of my grass. I now have a small line of dead grass in my yard. It will come back quickly I am sure. Something to watch for.
Thomas was FANTASTIC!!! We added tile cleaning and pet stain to our original order when he explained the process and showed us the difference in our tile. He was not pushy and did a great job of explaining all of the advantages of your process over others. He was genuine and a delight to have in our home for the 7-8 hours he spent doing a meticulously thorough job. I will recommend him and Zerorez to all of my friends and neighbors. Our carpets are 18 years old and they look amazing (for light carpet that old). Every single stain came out. Thomas is a HUGE asset to your company. Thank you for a superior job Thomas!!
Kellie Last name removed
Southlake Texas
I am most impressed with the service I received by the technician. He was professional, personable, and did an excellent job! He represents the Zerorez brand well.
Fast and professional service!! Love how they explain things to you clearly and always give returning customers discounts