Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt service and great results!

Report a concern   October 7, 2017 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets did not look, smell or feel clean. My home carpet cleaner does similar job. Area rug we had done in addition was very disappointing as well. I was truly hoping for a long time solution. This will be a one and done. Customer service was good for scheduling appointments

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and did a great job

Report a concern   October 7, 2017 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Jeff, was very knowledgable and easygoing.

Report a concern   October 7, 2017 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results-timely way of communicating and handling appointments. They were on time-service man was friendly and did a really good job.

Report a concern   October 7, 2017 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job, and wasn't overpriced.

Report a concern   October 6, 2017 — Rated 7 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I made a call to Zeroreez to get an idea about price and what you do? The telemarker was very quick to quote we 88.00 for 3 room. When I told him I only had 2 rooms and a hallway , I did not expect to pay any less money. I told the guy i had a play room and a den. He said the play room was to big and it would be counted as 3 rooms. The bottom line in the add it said 88.88 for 3 rooms, He would not tell me what the charges were for per sq , per room or what then he said the charge would be 120.+-. I had it done, The guy that came out ant did the work was great, I am very happy with his work, But the marketer needs some help on customer service,. Thank for your service and I will use you again Name removed

Report a concern   October 6, 2017 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave was extremely courteous and did a great job!! Took time to explain and tried hard to grt rid of the stains we had. He was awesome!

Report a concern   October 6, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians, prompt and courteous

Report a concern   October 6, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt reliable service

Report a concern   October 6, 2017 — Rated 10 out of 10 by L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great! The guy got the job done in a professional manner. The product did not have a harsh smell and dried quickly.

Report a concern   October 6, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No left over soap scum on the carpet. Nice fresh look and smell.

Report a concern   October 6, 2017 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They got a stain out that hasn't come out in years!

Report a concern   October 6, 2017 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great prices, great service, and wonderfully clean carpet!

Report a concern   October 6, 2017 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water-based

Report a concern   October 6, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional

Report a concern   October 6, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was professional, on time, and gave me a lot of useful information. I did not feel like he took advantage of me at all. I look forward to using zero rez in the future.

Report a concern   October 6, 2017 — Rated 10 out of 10 by P.O.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional technicians, great job

Report a concern   October 6, 2017 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came out on Oct. 4 did a great job!

Report a concern   October 6, 2017 — Rated 6 out of 10 by T.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are still spots remaining from where they cleaned the carpet, and there was supposed to be someone here at the house on Monday, October 1st, to measure the filters in our furnaces because I purchased your lifetime furnace filters and to date, 10/6/17, no one has bothered to show up or even call me, plus, I have already paid for the filters. So how are you going to make them without the proper measurements?

Report a concern   October 6, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet! The young man that came out was very polite an knowledgeable .

Report a concern   October 6, 2017 — Rated 5 out of 10 by G.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech did not offer to clean tile which was advertised. Seemed a lot longer drying time than usual.

Report a concern   October 6, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is great it cleans and doesn't have any bad chemical. Great for people who have animals. Service was excellent he had a great personality and easy to talk to.

Report a concern   October 6, 2017 — Rated 8 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

We were supposed to receive a free tile cleaning, which didn't occur, as well as a $50 gift card for a brazilian steakhouse, which we also didn't receive. Both were part of the special we signed up for. The work the tech did do was done well though.

Report a concern   October 6, 2017 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Would prefer initial window for service not to be the entire day. You should at least be able to tell me morning or afternoon at a minimum. One then has to call back about a day prior to understand where you fall in the schedule.

Report a concern   October 6, 2017 — Rated 0 out of 10 by B.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet does not seem any cleaner, carpets look same as after I clean my carpets with my machine. My carpet is a cream color, I understand it is not going to look brand new. I assumed with a professional carpet cleaning machine the carpets would look a shade brighter... wrong!. Edges (black) around wall was told needed different type of cleaning another issue... sales upgrade.

Report a concern   October 6, 2017 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who came to clean my rug was very knowledgeable and very nice. He did a great job.

Report a concern   October 6, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything great great great

Report a concern   October 6, 2017 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well done by tech and polite, thanks

Report a concern   October 6, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service from Jeff.


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