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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service and good workmanship.
I like the way the technician worked. He really worked very hard.
My technician Torrence was professional and very nice at the same time! Would definitely recommend this company!
They did a great job! Our carpets are super clean!
Some of the spots came back.
you use bait and switch to get customers. Then when someone calls and says they are interested in an advertised special you don't want to honor it
The professionalism and how the tech talked to me so down to earth and explained everything was really appreciate it plus the end result was exactly what I needed thank you so much
Quick friendly service.
PS you left a blue hose in the parking lot.
Everything about my service through Zerorez was wonderful. The people I spoke with initially were friendly and answered all my questions. The technician, Paul, was great! He was very professional and friendly. He did a great job answering any questions I had and explaining the specifics of what he would be doing that day. He did a fantastic job cleaning my carpets, floor, rug, and upholstery. I also really liked the fact that the cleaning process doesn't leave any residues in the carpet to attract dirt in the future. This is my first time using Zerorez. I have hesitated to use Zerorez in the past because Zerorez is priced significantly higher than other carpet cleaning companies I have used in the past. (Last year I paid $535 dollars for the same service I did with Zerorez this year at a cost of $980.) I was generally happy with last year's service from the other company, but had a couple of things that left me a bit disappointed. That's why I decided to try Zerorez this year. I felt that Paul did a better job cleaning those tougher problem areas. At this point I am planning to see how my carpets hold up in comparison to last year's cleaning. At that point I will decide if it is worth the additional cost. That really is my only hesitation with using Zerorez. Even though the cleaning process is better, it is hard to justify an 83% price differential.
If you the first scheduled, then the time of arrival should be more accurate.
Our tech was awesome.. Very courteous , polite, wore his shoe covers.. listened to all carpet concerns. zerorez came highly recommended by our son Patrick Last name removed and heard many ads by Jody Dean on KLOVE radio.
Very pleased with the results.
Torrance the technician was VERY professional and courteous
Your service provider, Dominique Finley, was knowledgeable, professional and extremely competent. He explained carefully each of his findings, the proposed remedies and the costs. He did not make a sales pitch or attempt to pressure a purchase of any particular product.
His work was outstanding and the carpets look great. After he cleaned each section he invited us to review his work and point out any problems. In performing his work he was extremely careful to protect walls, furniture and other items from any damage.
We are extremely please with Zerorez and Mr. Finley and will continue to use them for our floor cleaning needs.
Tyrone was very pleasant and did an excellent job!!
The service person was prompt and explained everything before performing the cleaning..
Nice employees. Products
Arrived on time as the call said, and did not make a mess even though it was raining outside. Jarad talked and showed to me problem areas and what treatment was necessary.
The employee's demeanor was good, and INITIAL cleaning on the carpet while it was wet, LOOKED LIKE the stains removed, however, that was NOT the case, when it dried, even with the pet treatment.
In addition, after employee put up equipment, and it was then that i questioned if he was going to clean the kitchen tile, to which he responded that he didn't know that I was having any tile cleaned. He was here approximately 1 hour, total. Overall, this was my delay in responding to this survey.
Based on the stain cleaning, the cost being so high, knowing that i could have purchased a home carpet steam machine, or, even having the cleaning cost going TOWARDS placing tile down, which my husband wanted me to do in the first place, but I had just had total knee replacement, and i just wanted the carpet cleaned. I heard on the radio that Zeroez was supposed to be so good, but what a disappointing experience this was!
Note: I started with score of 4, but tried to lower it to "0", however it would not let me change the score on this feedback page.
I don't know if i will hear back from ZEROEZ, but my name if Name removed; cell# Phone number removed.
We had a miscommunication on the price of doing a rug in addition to the package carpeting special but when management found out about it, they called and made an adjustment. I was pleasantly surprised that I would hear back from them and even more surprised when they suggested an adjustment in the amount after I had already paid the higher amount. They truly believe in providing complete customer satisfaction.
The carpet cleaning left a line around the baseboards which I was never informed would/could happen as a result of the service. When I asked the technician about it, he informed me his tool does not get close enough to the baseboards and it is a known issue; he advised me to call and have someone sent out to address it to ensure I was satisfied with the carpet cleaning results. When I called I was told it is a filtration line and would cost $1 per linear foot to correct. This is deceptive and abusive to clients using a bait technique without informing them there will be additional costs to get the carpet completely cleaned. I was told it was $29 per room but to clean the filtration line it adds an additional $50+! That is false advertisement at BEST.
Great job, very efficient personnel, like the service.
Excellent job on he carpet and tile/grout!
No soap. Very nice service personnel
Great job.
Good communication, friendly people and good results. Tristen is to be commended, very good job.
The service tech took the time to explain the process in detail before he started. He arrived on time as scheduled. He was very thorough in the job he did in cleaning our carpets.
Highly recommend this company !!
He was very professional, accommodating, respectful.
No residue. Really clean feel.
Our service technician did a great job with the carpets and the tile floors. Would recommend Zerorez to our friends and family.
My tech was very professional and friendly! Dominique Finley is a huge asset to your company. He did a terrific job!
Very prompt, friendly and thorough.