Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2017 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician Austin did a wonderful job - much much better than the last technician did.

Report a concern   October 8, 2017 — Rated 7 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

We were very disappointed with the tile cleaning in our shower. For $250, I expected a visible difference in the appearance of the grout. We could touch the tile and feel that it had been cleaned, but the grout looked the same as it did before the cleaning. Even the grout in the tile on the floor outside of the shower was not clean. I would not recommend the tile cleaning service. After the technician left, I took bleach and a toothbrush and scrubbed the grout to get it to look like I was expecting. I should have kept my money and did it myself to begin with.

Report a concern   October 8, 2017 — Rated 9 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and clean operation.

Report a concern   October 8, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was awesome. He shared information with us about our carpets that we were unaware of and gave us a little before and after demo on the dirt in our carpet. We have used you before and will use you again! Thanks.

Report a concern   October 8, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the no chemical cleaning process, the personnel that come to my home to care for my carpets and the professionalism they have.

Devon was here last week and again made it a pleasant experience. Thank you sir.

Report a concern   October 8, 2017 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrance did an outstanding job! He was very conscientious. We want to have Torrance back to do the next carpet/tile cleaning!

Report a concern   October 8, 2017 — Rated 3 out of 10 by M.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cost for cleaning one room almost cost $400. For just one room. I wish you guys would have been upfront about the extraction fee.

Report a concern   October 8, 2017 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and timely

Report a concern   October 8, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fair price. Timely. Removed stains I didn't think would come out.

Report a concern   October 8, 2017 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Honesty and reliable. Fast and precise cleaning. Great and friendly tech.

Report a concern   October 8, 2017 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young men representing your company were very polite and made me feel comfortable with their being in my house. They worked extremely fast but took time to explain the process. My floors look great! Thanks.

Report a concern   October 7, 2017 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was superb and very conscientious. I have NO complaints with what he did or his effort and politeness. However, 24 hours after treatment following drying all my original spots and wear patterns reappeared. In the scheme of things not much was accomplished.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians dedication to detail and service.

Report a concern   October 7, 2017 — Rated 10 out of 10 by L.X.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it dries quickly without soup residue.

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service, Great Job!

Report a concern   October 7, 2017 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are very polite. They explain everything, ie., what services offered to meet your needs, accurate measuring of rugs for fair pricing. I didnt feel like they were overcharging for serving. Called before hand. Arrived on time. Work was done without delay. Finished & cleaned up after themselves.

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Couteous. Good Work.

Report a concern   October 7, 2017 — Rated 1 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The questionnaire online was not comprehensive enough to determine needs and specifications and no follow up call was made prior to the appointment to ensure that everything was ready so on the day the team arrived and were not properly equipped which meant delays and late night service which disrupted our evening plans.

The team on the ground who actually cleaned were amazing but the back office admin component could improve a lot.

Report a concern   October 7, 2017 — Rated 9 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was great!

Report a concern   October 7, 2017 — Rated 5 out of 10 by M.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

i had a 12-2 time.then it turned to 2-4. a technician showed up at 5:55. your technician could not have been nicer & was very apologetic for YOUR pitiful lack of customer service. i was pleased with his work, but because you are so unreliable i will not call you again. i think you had a lot of nerve charging me for anything —

Report a concern   October 7, 2017 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent product, and Aaron was great - friendly, courteous, highly competent, thorough, and very professional.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Dave Thomas, was outstanding. He was efficient, conscientious, and knowledgeable. Our carpet looks and feels great. Thank you

Report a concern   October 7, 2017 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and knowledgeable. He did a great job getting the dirt and stains out of the carpet. He recommended the fiber protectant, which is great and will save me time and energy on in between cleaning.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease, quickness, and professionalism.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job

Report a concern   October 7, 2017 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great technician and great product

Report a concern   October 7, 2017 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smells.

Report a concern   October 7, 2017 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural and effective.

Report a concern   October 7, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets and tile always look nice after Zerorez cleans them. Very nice service people.

Report a concern   October 7, 2017 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service made my carpet and tile look new


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