Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 12, 2017 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the absence of soap/cleaning residue. Carpet pile is easily raised on completion.

Report a concern   October 12, 2017 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The care the specialist takes in setting up and moving around with hoses. Always looks so clean afterwards.

Report a concern   October 12, 2017 — Rated 9 out of 10 by B.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are great!

Report a concern   October 12, 2017 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   October 12, 2017 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning Products have a nice citrus smell which don’t make your house smell ugly. Also, the guy that came to my house was professional, showed me differences on cleanliness and how dirty it was. He makes sure I was happy with outcome and always asked if all was good.

Report a concern   October 11, 2017 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was nice and did a good job.

Report a concern   October 11, 2017 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning

Report a concern   October 11, 2017 — Rated 7 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Fabian needs to train newer employees. He worked really hard to correct the work of the first cleaner.

Report a concern   October 11, 2017 — Rated 10 out of 10 by F.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric was prompt, efficient and did a fine job.

Report a concern   October 11, 2017 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products really seem to work & service is consistently a step above!

Report a concern   October 11, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys cleaning our carpets were amazing.
The tile is beautiful.
I am concerned that I still smell dog urine. We paid a lot of money to have it removed.

Report a concern   October 11, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellence from the office staff to the people who do the work and the flexibility of all involved. Thank you!

Report a concern   October 11, 2017 — Rated 10 out of 10 by C.O.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service is great and the cleaning of carpets are wonderful. They dry in no time at all and that's a very big plus!

Report a concern   October 11, 2017 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service with proven results.

Report a concern   October 11, 2017 — Rated 10 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do good work and operators are friendly and good.

Report a concern   October 11, 2017 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was wonderful, efficient and excellent. I would definitely have him back to do our carpets!

Report a concern   October 11, 2017 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No spell, no chemicals and the representative was very professional.

Report a concern   October 11, 2017 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the technicians are knowledgeable and efficient. They are courteous. I love that the product does not contain chemicals. It dries fast and the rooms smell clean. I have used numerous companies in the (distant) past, but once I tried Zerorez, I was hooked for life.

Report a concern   October 11, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were very knowledgeable and helpful and they worked fairly quickly. Also the carpets look a lot better.

Report a concern   October 11, 2017 — Rated 4 out of 10 by N.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very poor service. Talked to a girl after, and she sent a technician to look at the work. Nothing to do there. A new technician cannot change the bad experience with the service
Please do not advertise a service for which you cannot deliver upon.
Will never use zerorez again.
Carpet cleaning was good. Duct cleaning a total mess.
At this point only a credit of some sort would be an option to make it better. Just dissapointing.

Report a concern   October 11, 2017 — Rated 3 out of 10 by K.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The process used changed the texture and feel of my carpet. It went from soft to crunchy and the twist has been noticeably altered. I questioned the technician about this before starting the job and he assured me that the process used would not yield this result. You claim to leave no residue by the nature of the name of your business but something is leaving my carpet stiff when it was soft prior to your work. I feel like I was lied to. I think a refund is in order since I don't believe you can return my carpet to it's original feel and look.

Report a concern   October 11, 2017 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residues and no odors and carpet was nearly dry when Jeff was finished.
Plus Jeff was very professional and cleaned the carpet and tile exellently.

Report a concern   October 11, 2017 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great and it was so easy to call and make an appointment. The carpet tech, Jonathan, came right on time and did a great job.

Report a concern   October 11, 2017 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was able to get the day for carpet cleaning that I requested and I was kept updated when the technician was running late from the previous call. The technician who came to my home was very professional, helpful with my questions, and did a great job.

Report a concern   October 10, 2017 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job removing touch stains and work did not take long.

Report a concern   October 10, 2017 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jordan did excellent work!

Report a concern   October 10, 2017 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Appreciated your service staff - He was helpful and efficient. Like how clean my carpet is today.
My tile is looking clean. All my expectations were met. I waited until my carpet was dry, before sending this evaluation. Thank you for your radio advertising. When my Valu-pak coupons came, I was ready to try your services.

Report a concern   October 10, 2017 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service was excellent and the finished product completely met my expectations!

Report a concern   October 10, 2017 — Rated 8 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Our technician was very personable but because our appointment time was so late, he could not leave until 9:30 pm. As you well know, the carpets are damp upon completion of work, so it was a big adjustment for our family and pets at the end of the night.

Report a concern   October 10, 2017 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with the outcome.


Privacy Policy