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based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the idea that the product used leaves no residue. The rep was courteous and very proficient. Zerorez has been our company of choice for several years. Thank you. First name removed and Flint Last name removed
The rooms have dark streaks in them. They look dirty. They were soaking wet in areas after 24 hrs and still damp In places. When called they rescheduled me since I wouldn’t change my appointments to fit their schedule on Thursday afternoon and the girl I spoke with could have cared less that I was upset and concerned about how this was being handled. I now have to wait and change my schedule again for you to come out and fix you mistakes. I paid over $366 for 3 rooms which is unreasonable to begin with but expected A LOT better service and result for those prices. Customer service doesn’t exist from what I can see at you company.
I was very disappointed this time compared to last time. I asked for your best technician because I am very picky. I just kept getting apologies from the tech because his blue light didn't work, he had a different truck, he had a hand sprayer for the protective (scotch guard) coating so didn't get a good application. It was one excuse after the another. My den carpet was dirtier on the prior visit and yet it was the cleanest ever afterwards. Den carpet still looks dirty in spots now that it is dry. It has always taken at least two days for the carpet to dry in all the years I have them cleaned. This time they were dry in a matter of hours. Would like a lead technician to come and work as hard as the previous technician who did a great job. I even move all the furniture out of the rooms except for one sofa to make their job easier. Not sure I will use you again.
I thought the reservation process was very easy to use and the follow-up system was very good. Used the products and services a couple of months ago and was pleased with the outcome. The part of this service that pleased me most was my technician, RICARDO. This young man was not only very polite and knowledgeable, but he went out of his way to help me carry some boxes to the curb that were too heavy for me to carry alone. OUTSTANDING CUSTOMER SERVICE BY RICARDO ... THANK YOU AGAIN, RICARDO. This is a quality that cannot be trained -- it is instinctive and very much appreciated!
Ease of schedule, on time.
The carpets are clean but not left sopping wet.
1. The technicians are on-time, always friendly and efficient and do great work. 2. Prices and options are known up-front - so no surprises; that's great. 3. The call-in to schedule the cleaning works great.
Technician was friendly, quick and efficient- have used Zerorez for years and love the clean carpet with literally no residue. Tile cleaning is amazing as well.
Friendly tech and customer service reps
I was very impressed with the work and would highly recommend to others.
diligent, hard working, make the effort to see that the customer is satisfied.
I like how my carpet looks and smell
The tech Rafael was great, explained what he would be doing, was kind and even sweet to my children. It was quick and thorough.
The service was over the top. You do not get service like that anymore...anywhere.
Professional cleaners and excellent service!
Technician was professional, knowledgeable and friendly. Clean products do a great job on my carpet and tile.
The technician explained the process thoroughly and was professional. He did an excyjob.
Justin did a fantastic job and was very professional, friendly and knowledgeable. Would call upon ZeroRez again
Prompt, professional, friendly and did a very good job.
Multiple spots returned the next day. I had s party planned and no time to request a return visit.
Our technician was professional, friendly, and neat. He also was very polite with our client, who visited the job site and made an additional request while he was working. He discreetly called us while not in the client's presence, to let us know the cost of their add on, which was quite expensive and not included in our bid. Excellent customer service skills as well as great work! We have used ZeroRez before and we will again.
I was able to schedule my cleaning on the day I wanted within a reasonable window of time. The person that cleaned my carpet was right on time. He was very professional and courteous. He went over heavy traffic areas and did not leave a mess when he was done.
There was a white residue left on the tile. And when I asked on the phone how long it would take I was told approximately 20 minutes per area. I have 6 small areas whole house is less than 1200 square feet but took more than 3 hours. The technician was great friendly and explained the process.
your man stained the carpet in two rooms and then could not remove the stains. It is still there all these months later. Sad
Was very happy with the cleaning results and stretching results!
Did a good job.
Great service! Very good and thorough cleaning job!
Keith was very through and professional
The gentleman who cleaned our floors was a true professional and very service oriented. He seemed genuinely interested that we were completely satisfied before packing anything up.
Very qualified and proficient. Tells you what you could use not required. Helps with your problems and quick too.