- Phone: (214) 372-5326
- Visit Website
based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. Safe for pets/
The service man was great at explaining the carpet cleaning process and answering our questions. He did an awesome job at our house!!
He was very professional and did a great job!
environmentally-friendly, super service, competent and friendly technician
Knowledgeable technician. Good results. Reliable service.
Zerorez is always professional, their staff are knowledgable, considerate, they call ahead, their field techs are careful of your belongings, clean, nice, don't make a mess, and leave things better than they found them. I have been using them for years and I have nothing bad to say about them at all.
Quality... always cleans very thoroughly... professional cleaning staff
Calls ahead to notify coming, use white booties interior of home, very nice and professional.
Extraordinarily clean and technician was so professional. He raved about working for such a great company and said employees were treated great. All that after he was done and I had paid, so I know it was sincere. I will use your service again.
courteous, professional and on time. Not to mention the carpets turned out great!
Great service and people.
No harmful chemicals!
My technician was amazing. I can tell he really cares about his clients.
Had our carpet cleaned for the first time last week with Zerorez, and it looks fantastic!
Your technician, Charles, was friendly and very efficient. Great job! Will recommend you to our friends and family!
John and Name removed
Excellent service, excellent cleaning
No odor
Customer service was provided and very important to the staff.
Tech was exception, worked hard and was very trustworthy. Results were exceptional. Carpet is as clean as it had been in years.
Courteous tech and pet friendly product
Several things made this purchase very disappointing.
First, the technician came to the front door with white shoe covers already on his feet, wearing them from his truck to our door. He may have had them on this feet since his last customer. They were clearly not clean and had debris from the sidewalk and lawn. I had to ask him on his second approach to the house to put on clean shoe covers. While he was compliant after that point, he clearly didn't know or didn't care that he was going to track debris into our house and onto our WHITE carpet.
Second, whatever spray he used on the carpet, he applied it in a very haphazard way. He did not cover the carpet evenly. Where he might have applied more because it was clearly in more need of cleaning, he actually seemed to apply less. His answer to what and why he as applying that chemical was vague.
Third, after almost $200, we couldn't see that the carpet was any better off than before he came. One pass with his water and suction in most places did not improve the appearance of our carpet. There were two places where we had spilled a few drops of coffee the day before - those spots were exactly the same after he left.
I have heard Zerorez advertised on KRLD many times. I have no idea why they would like the kind of service, or lack thereof, that we received. It was a waste of time and money.
What can you do to make things right? I don't know! I cannot imagine how this minimalist approach to carpet cleaning improved carpet in any way.
Marc Gelinas/Name removed
Your rep that did the work. Very polite and knowledgeable.
On time, courteous, in and out and well done.
The technicians were great. I’m a little disappointed in the outcome. We were treating pet stains and I don’t think it was all removed. This is the first time I’ve had the carpets cleaned and I was hoping to get a more noticeable result. Not sure what to do from here.
The technician was exemplary
Professional
Excellent communications
Products work
The technician was prompt and pleasant. He did a great job on my old carpets!
The productive is effective, period. Leaves no residue. The technician was wonderful. He explained all operations and aspects of the cleaning. He walked with me through the house, and explained all costs. I thought he went above and beyond my expectations.
My technician was excellent. He did a great job. I will continue using you all in my carpet/upholstery cleaning needs. Your team is always very professional and friendly.
Mrs. Last name removed
The carpet was cleaned without any odors
Professional staff , prompt services.
My rating for my call is 10
I’m very satisfied customer